Hi Pieter,
Thank you for contacting the Microsoft Community.
I understand how important it is to receive and apply your exam discount—especially when you're ready to move forward with scheduling. I appreciate the time you’ve already invested and the steps you’ve taken to redeem your SC-900 voucher. I’m here to make sure we address this properly.
Upon reviewing the Microsoft Virtual Training Day you attended, I’d like to share that this event has now transitioned to a voucher-less system. This means the discount is no longer issued as a separate code. Instead, when scheduling your exam, it’s important to ensure that you're signed in to your Microsoft Learn profile using the same email address you used to register for the training—just like you did. This is essential, as the discount will be automatically applied at checkout if eligibility criteria are met.
For step-by-step guidance, you may also refer to the publicly available resource titled “How to Redeem an Employee or Event Attendee Discount” to support you through the process.
I want to make sure that I can help you find any feasible options, which is why I will be engaging with our support group for assistance. Having said this, for us to be able to replicate the issue and for my support team to mitigate the process, please provide us with a step-by-step screenshot.
To guarantee the screenshots are accurately captured, I recommend using the "Snipping Tool" and following the alternative guidelines provided below.
Open the Snipping Tool: Please visit the Use Snipping Tool to capture screenshots as your guidance. If you don't find the Snipping Tool, get it from the Microsoft Store.
Capture a screenshot of your entire screen, ensuring the browser link and timestamp are visible:
Use the Snipping Tool to systematically capture the required screenshots, ensuring each step is documented clearly. Begin by taking a screenshot before performing basic troubleshooting steps, such as clearing your cache and cookies and opening a new InPrivate Microsoft Edge browser to rule out any possible browser-related issues.
Next, log into your Learn profile, then continue capturing screenshots for each step until you reach the checkout page where the issue appears. As a reference, you can visit the Vouchers and redeeming discounts | Microsoft Learn page for guidance.
This method ensures visibility of the email address linked to your account, allowing us to trace your navigation and pinpoint exactly where the MVTD discount is missing. These screenshots will provide valuable insights, helping us resolve the issue efficiently.
Save and Share: Once you have captured the screenshots, save them and share them with us here. This will provide us with the information needed to assist you more effectively.
Kindly attach these details via the private message I have initiated, along with the information to locate and verify your profile. Upon receipt, I will promptly forward the matter to our dedicated resolution team for further review and resolution.
Meanwhile, please be aware that the discount is valid for 90 days from the event date and cannot be combined with other discounts and is only applicable to the MVTD list of eligible exams.
Also, for more details, visit the Microsoft Events Catalog to explore upcoming dates and registration options. Additionally, the FAQ section provides valuable insights on discounted certification exams and other relevant information to support your journey.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
Best regards,
