Migrate my MCPID to my new Account

Hello, John!

Welcome to Microsoft´s Community, here your inquiries are always well received. 

We hope this message finds you well.

As we understand, you would like to link your MC Profile with a new MS Account, since the old email account was deactivated.

As long as the MCID is active, we will be glad to attend your inquiry by changing the primary email address associated with your MC Profile. To do so, please share the information we requested over the Private Message section we have initiated.

Once you provide these details, we will be pleased to proceed with the proper process to assist you with your request in the best way possible. Bear in mind that if we do not receive any response within two business days, the thread will be concluded.

We are attentive to your response, 

Vannesa Albarracín. 
Microsoft Certified Professional Services Center

Hello, John!

Welcome back to Microsoft´s Training Support Forums, we love having active Learners like you.

We hope you are doing great today.

Thank you so much for your prompt response. We have reviewed the information you provided and there are some details we would like to share with you about it. Please go to the Private Message section and check this information.

We are attentive to your response, 

Vannesa Albarracín. 

Microsoft Certified Professional Services Center

Hello, John!

We are glad you reached Microsoft´s Training Support Forums. We love having active Learners like you.

We hope you are doing great.

Thank you so much for sharing the information requested. Following your request, we have temporarily unlinked the email address from your Certification Profile. Please follow the Migration Process instructions to link it to your preferred email address.

1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).  

2. Copy and paste this link into the private window’s address bar. https://mcp.microsoft.com/mcp/home/migrate  

3. Sign in by using your preferred email address.

   

4. It is possible you encounter an error message. If that happens, please click on MCP Home, as shown in the image above. 

   

5. After clicking on MCP Home, you will be redirected to Your Dashboard. 

   

6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate 

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7. After pasting the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code using the credentials we have shared with you over Private Message.  

   

Now, your account is linked to your desired email address, and you should be able to visualize your obtained MS Certifications in migrated account. You can check if this process was a success by access Your Dashboard after 48 hours, this is the time frame that takes for the system to make the changes in your account. 

Please let us know if you have further questions regarding the procedure mentioned above, we will be glad to clarify them for you. Bear in mind that if we do not receive a response within two business days, the thread will be closed and locked.

We are attentive to your response. 

Vannesa Albarracín. 

Microsoft Certified Professional Services Center

Hello, John!

Welcome back to Microsoft´s Community.

Thank you so much for letting us the status of the Migration.

To continue the assistance of your request, please follow the steps listed below:

1. Please create a screen recording using the PSR (Problem Steps Recorder) tool

2. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).  

3. Copy and paste this link into the private window’s address bar. https://mcp.microsoft.com/mcp/home/migrate  

4. Sign in by using your preferred email address. Remember that this one must be a MS account.

5. It is possible you encounter an error message. If that happens, please click on MCP Home, as shown in the image above. 

6. After clicking on MCP Home, you will be redirected to Your Dashboard. 

7. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate 

8. After pasting the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code using the credentials we have shared with you over Private Message.  

Please make sure that after getting any error message, you click on any part of the screen, that way the tool will record the situation you are facing. Please save the file and share over direct communication by clicking in the option “Upload file”, otherwise, the recording will not be visible. Please click here to know how to use the PSR.  

Additionally, please know that when you reach step 3, the email you want to associate with your MC Profile must be a MS Account, otherwise the Migration Process will fail. You can convert your account into a MS one by clicking on this link Create account (live.com)

Please let us know if you have any question regarding the process. Bear in mind that if we do not receive any response within two business days, the thread will be concluded.

We are attentive to your response,

Vannesa Albarracín.   

Microsoft Certified Professional Services Center 

Hello, John!

Thank you so much for informing us the status of the migration process and for your collaboration. To continue the assistance of your request, please click on this link Identify your user Token to complete Migration and sign in using the Microsoft Account and Password you are using to complete the Migration Process.

Once you signed in, the system will show you some information about that account. Please take a screenshot of it and share it with us over Private Message. Please use the image below as a reference of what you will see after signing in. 

Once we receive this screenshot, our Specialized Team will continue with the process to solve your inquiry in the best way possible. 

We are attentive to your response,

Vannesa Albarracín. 

Microsoft Certified Professional Services Center

Hello, John!

Thank you for reaching back to Microsoft’s Forum Center.  

We want to thank you so much for sharing the PSR File, we really appreciate it. We would like to inform you that our Specialized Team has started an investigation to solve your request in the best way possible. In case you have questions or comments, you can share them over a Private Message.  

Once we have an update regarding the progress of your case, we will get back to keep you posted. Please bear in mind that it might take 3 to 5 business days to provide you with further updates.  

We will inform you as soon as the process is finished.  

Kind regards,  

Vannesa Albarracín.  

Microsoft Community Support

Support hours: Monday to Friday (Except US Public Holidays)

Estimated Response Time: Within 1 business day

Hello, John!

We hope you are doing great.

We would like to inform you that our Specialized Team has successfully fixed the inconvenience with the Migration Process.

We kindly ask you to follow the Migration steps one more time:

1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift N once the browser is open).    

2. Copy and paste this link into the private window’s address bar.https://mcp.microsoft.com/mcp/home/migrate    

3. Sign in by using your preferred email address.

4. It is possible you encounter an error message. If that happens, please click on MCP Home.   

5. After clicking on MCP Home, you will be redirected to Your Dashboard.   

6. While being on Your Dashboard page, please delete the URL and paste this one:https://mcp.microsoft.com/mcp/home/migrate   

7. After pasting the URL and clicking on enter, please fill in the fields MC ID and Access code using the credentials we have shared with you over Private Message.

If the error persists, please let us know and our Specialized Team will take ownership of your case again.

Please let us know if you have further questions, we will be pleased to clarify them for you. Bear in mind that if we do not receive any response within two business days, the thread will be concluded.

We are attentive to your response,

Vannesa Albarracín.  

Microsoft Community Support

Support hours: Monday to Friday (Except US Public Holidays)

Estimated Response Time: Within 1 business day

Hello, John!

We hope you are doing great. 

We have not been able to get a hold of you and we will now proceed with the closure and lock of this Forum. We know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please reach us again if any questions or issues arise. You can easily do so by posting a new question/entry. We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look. 

Kind regards,