Migration with my Account not completed

Hello Dan.

We hope you are having a wonderful day. Thank you for patience.

After verifying your account, we noticed that your Certification profile is not fully connected to MS Learn.

Please follow these steps to connect your Certification profile to MS Learn: Private Messages - Microsoft Community

1. Sign into Learn using the same personal Microsoft account (MSA) Private Messages - Microsoft Community

2. Click on the Learn profile photo avatar and select Profile from the drop-down menu.

3. Select Certifications from the menu inside your profile.

4. Click the “Connect certification profile” button on the certifications page.
   
   Once connection is complete, you’ll never worry about separate certification and Learn profiles again.

If you still are not able to connect your profiles, we kindly ask you to proceed with the following steps, so we can investigate the reason you are presenting this issue.

First, please let's follow the troubleshooting steps below, to rule out browser-related issues: 

1. Make sure to use an up-to-date browser. (e.g., Edge). 

2. Clear cache and cookies: make sure you check Preserve Favorites website data and check both, Temporary Internet Files and Cookies, and then click Delete.  

3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites website data and check both, Temporary Internet Files and Cookies, then click Delete. 

4. Allow all third-party cookies through browser settings. 

5. Please make sure that you have the latest version of the Edge browser. 

6. Access in a Microsoft Edge InPrivate browser.

If there are no changes, please send us a recording of the dashboard through Private Message, showing the options that you have tried so far, you will be able to use PSR (Problems Steps Recorder) following the next steps:  

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps  

• Mac: https://support.apple.com/en-us/HT208721 

It is necessary to display the email address used at the time of accessing the Certification Profile page, and the error message you encounter while trying to connect your accounts; we advise you to take multiple screenshots of these if necessary.  

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.  

We look forward to hearing from you again. Please keep in mind, if no response is received, we will close the case in the next two business days.

Hope you have an amazing day,