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Mindhub voucher for Certification Exam Not Received After Purchase.

I am writing to report an issue with my recent purchase of a Microsoft certification exam voucher (MCP + retake) made on Friday, October 25, through the Pearson VUE Mind Hub website. The order was placed as a guest, and since then, I have not received any confirmation email or communication regarding my purchase. I have thoroughly checked my inbox and spam folder, but no confirmation or voucher has been sent.

The payment was successfully debited from my account, yet the voucher itself hasn’t been provided. I’ve already reached out via email multiple times but still haven’t received any response. I was counting on taking the exam soon after purchasing the voucher, so this delay has been frustrating.

Could you please look into this and let me know when I can expect to receive the voucher?

Thank you for your attention to this matter.

Answer
Answer

Hi Alexandr,

I hope you are doing well.

I have received an update from MindHub and they have confirmed that there was a payment error during your purchase and since your bank account was charged, they have initiated a refund process, and you should receive the amount paid within the next few business days or depending on your bank's policy.

They have also advised that once you receive the refund, you should be able to purchase the exam replay offer without any issues. I highly recommend using your account on the MindHub page just to make sure that any transaction will be recorded, and you will have visibility over your orders.

Please let me know if further assistance is needed and I will do my best to help.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through private messages. If the resolution provided did not resolve the issue, please post a new question.

 

Sincerely,

MLawrence_Y1
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
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Last updated January 28, 2025 Views 184 Applies to: