Hello, Frances!
Thanks for getting in touch with Microsoft Community.
As we understand from your post, you have not received the Microsoft Certified Teacher Badge.
Please keep in mind that the team that you have reached is Microsoft Certification Program that handles inquiries related to exams and certifications taken from the Learning Site.
Taking this into consideration, we invite you to contact with the correct support, you can contact them by clicking on this link: Minecraft: Education Edition: Teacher Academy - Microsoft Educator Center.
Sign into your account (microsoft.com)
We hope this information is helpful.
We look forward to hearing from you. If we do not receive a response, the case will be closed and locked after one business day.
Wishing you an excellent week,