Hi Team,
I had AI-900 Fundamentals exam scheduled today at *removed* and tried to attempt the exam using onVue.
I faced the below issue and unable to attempt the exam .Please assist me in rescheduling the exam.
*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*
Hi sindhu,
Thank you for contacting the Microsoft Community.
We understand the importance of seeking assistance to successfully complete your exam, especially in light of the issues you have encountered during your exam, allow me to take immediate action to assist you.
To locate and verify your profile, please provide us with the necessary information through private message for us to have this check and review.
For immediate assistance, if you are an active ESI Learner and you utilized a company provided voucher, please note that you need to first contact the ESI Support Team as they are the experts in handling concerns raised by the ESI learners. They are also the ones who can collaborate with Pearson VUE's Support Team on your behalf for you to successfully take your exam.
To help you proceed, below are the steps to create a case with the ESI support team:
1. Kindly go to the link provided on private message and login using your company email,
2. Select the Create Case option and provide the information requested on the "Open a New Case"
3. Form and attach all necessary documents such as screenshots of the confirmation email then click submit.
4. You will be provided with a Case ID to track the progress of your case.
You may refer to the image provided below:
If further assistance is needed from our end, you may share the ESI Case ID through private message along with the requested information for monitoring purposes.
For future reference, we encourage you visiting About online exams with Pearson VUE | Microsoft Learn and OnVUE Technical Requirements section to ensure a smooth testing exam experience.
Moreover, you can use the experiences that you have described to provide your personal feedback through Pearson Vue. This is a platform that allows you to submit your opinions and insights on various topics and issues.
You may refer to Feedback and complaints | Pearson qualifications.
As our goal is to ensure that we will be able to assist you properly, please let us know if additional information is needed.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank You.
Best Regards,
