Missed renewal date cause of sickness

Good evening,

For the past two weeks I have been seriously ill. I was bedridden with a high fever (39–40 °C) and severe muscle pain, and I temporarily lost the ability to move my left arm. Because of this, I was prescribed strong medication and unable to perform most tasks.

During that period I attempted to renew my certification, but I was not well enough to complete the process. Today I finally felt well enough to try again, only to discover that the certificate expired yesterday.

Could you please grant me a short, one-week extension so I can complete the renewal? I hold several certifications, and this is the first time I have ever missed a deadline. I would be very grateful for your understanding and assistance. (Should you need medical documentation, I can provide it.)

Thank you for considering my request.

If this is not the right place for such a request, I would be grateful if someone could point me to the correct section or contact.

Kind Regards,

Łukasz

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Hello, HollowForce

Thank you for contacting Microsoft's Community.  

Based on your inquiry we understand that you were not able to renew your Certification, and you want to check the options. We are happy to help you!

To provide you with further assistance, we opened a: Private Messages - Microsoft Community where we have requested information related to your Certification Profile to verify it and properly assist you.

We are looking forward to your information. Just a heads up, remember to only send your private information through private message, in order to protect your data.

If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Kind regards,

Tania Rodríguez
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business Day.
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Question Info


Last updated June 26, 2025 Views 5 Applies to: