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Missing Certificate Az-900

I wrote Az-900 and i passed, this was around June 2024. The certificate was uploaded on my Microsoft certification dashboard so that anytime i login to the dashboard i could see it i even downloaded it. Just recently i noticed that the certificate has been missing from the dashboard. I need it to be return. I dropped a message on your twitter inbox and an agent was promised to be assigned to be. It's been up to a week, no assistance. I need the certificate to be re uploaded urgently. Name: ****************

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Hello, ABASIONO AKPAUSO.

Thank you for contacting Microsoft Community.  

Based on your inquiry, we understand you are unable to see your Azure Fundamentals Certificate on your Learn Profile.

To provide you with further assistance, we have opened a Private Message where we have requested information related to your Learn Profile to verify it and assist you accordingly.

You can access with the following link: 

Initiate Private Message

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best regards,

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hello, ABASIONO AKPAUSO.

Thank you for your reply.

We left a quick message via private channel in response to your inquiry. Please refer to it and send us the requested details.

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best regards,

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Sorry this didn't help.

Great! Thanks for your feedback.

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Hello, ABASIONO AKPAUSO.

Thank you for your reply.

After verifying your information, we found some important details.


For this, please refer to the response we provided via Private Message and let us know if your information was located.


We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best regards,

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Question Info

Last updated June 25, 2025 Views 24 Applies to: