Missing Certification in Microsoft Learn Profile

I recently completed an exam for the Azure AI-102 Azure AI Engineer certification. I got two emails copied below that signify that I passed and that I could view my credential. However, when I login, I don't see it, I only see my Azure Fundamentals certificate.

*removed* 

Email 1:

Microsoft

You’ve earned your Microsoft Certified: *removed*

Microsoft certification ID: *removed* 


Email 2:

Congratulations! *removed* 

You’ve earned your Microsoft Certified: *removed* 

Microsoft certification ID: *removed* 

Congratulations! *removed* 

*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*

Answer
Answer

Hello Patrick!

Thank you for the long wait.

We have received a response from the specialized team. Please access the Private Message Feature to see some useful information.

If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of the thread. This will let us know if your support experience has been great or how we can improve it.

 

In case we do not receive a response, the thread will be closed and locked within the next one business day.

 

Kindly,

Jimmy Llanos.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Question Info


Last updated October 14, 2024 Views 93 Applies to: