Missing discount voucher even it's not expired

Hi HelgeT5,

Thank you for contacting the Microsoft Community.

I'm sorry to hear that your exam discount for Microsoft Ignite is missing. Let me provide you with the information about this discount.

Checking on the  Terms and Conditions, this exam offer redemption window starts November 18, 2022 and expires on February 15, 2023 inclusive of booking and taking the exam. This could be the reason it was no longer visible on your profile.

With this, I would recommend contacting the Cloud Skills Challenge support team by sending an email to challengesupport@Microsoft.com as they are the discount provider and can provide you with additional information. It may take 2 - 3 business days for the response.

Let me know the outcome.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. 

Regards,

Hi HelgeT5,

Thank you for contacting the Microsoft Community.

I'm sorry to hear that your exam discount for Microsoft Ignite is missing. Let me provide you with the information about this discount.

Checking on the  Terms and Conditions, this exam offer redemption window starts November 18, 2022 and expires on February 15, 2023 inclusive of booking and taking the exam. This could be the reason it was no longer visible on your profile.

With this, I would recommend contacting the Cloud Skills Challenge support team by sending an email to *** Email address is removed for privacy *** as they are the discount provider and can provide you with additional information. It may take 2 - 3 business days for the response.

Let me know the outcome.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. 

Regards,

Jammie_E

Thanks.

I'll sending them a mail then.

Br

Hi HelgeT5,

Thank you for your response.

Let me know the outcome after contacting them.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. 

Regards,

Hi HelgeT5,

This is a follow up with your Microsoft Ignite discount.

While you are waiting for an update from the Cloud Skills team, kindly provide us with the requested details I have initiated through the private message for us to check for options.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. 

Regards,

Hi HelgeT5,

We haven’t received any update from you. This case will now be locked. If you need further assistance, please post a new question.