Missing Exam Discount for AZ-900 and no new reflected voucher for the completed Microsoft Ignite Security Operations Analyst Challenge

Hi Microsoft Team,

Last year(2020) I've attended a Microsoft Azure Virtual Training Day: Fundamentals and gained a voucher for AZ-900 and its expiration is June 30, 2021. The account I used was my external email and linked it to my outlook. I'm still not using it. Then this March, I completed Microsoft Ignite Security Operations Analyst Challenge. The account I used for this one is my outlook, and then when I was about to claim it today, no free Microsoft Certification exam is showing and my AZ-900 voucher disappeared. Please advise. Thank you.

Warm regards,

Chantal

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Hi Chantal,

 

We’ve been receiving a lot of reports regarding the claiming of discount earned through Microsoft Ignite 2021 event.

 

This has been forwarded to our Engineering Team and have confirmed that is now resolved.

 

Before trying to claim your discount again, please try the troubleshooting steps below:

 

  1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox)

  2. Try using your browser in InPrivate/Incognito

  3. Clear browser cache and cookies  

  4. Allow all cookies/third party cookies on your browser settings

  5. Sign back in to your Microsoft Certification profile and try to update/schedule your exam.

 

Also, please make sure to enter the email address on the Check Eligibility field on small caps.

 

If the above steps do not resolve your issue, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the steps above and until you received the error.

 

You may upload your PSR through the private message I initiated along with the requested information.

 

To access your private message, please refer on the image below or click on this link.

Also, in the private message, please attach the actual confirmation/congratulatory email you received after completing the training/event.

 

The information will be forwarded to our Support Team for further investigation and resolution.

 

As per your AZ-900 exam discount, please provide us the congratulatory email for this training so we can forward it to our Support Team for investigation.

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

 

 

Regards,

Michael_T2
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi Chantal,

 

We haven’t received any response from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

 

 

Best Regards,

Michael_T2
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated April 13, 2021 Views 18 Applies to: