Missing exams history and scores

Hi Serge,

Thank you for contacting us here are Microsoft community.

When accessing your certification dashboard to view your certificates, exams and transcripts, please make sure you’re using the correct email address.

To further check, please provide us with the requested information in the initiated private message (please see image below):

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Hi Serge,

Thank you for providing the requested information via private message.

In order for us to locate the missing exams on your account, in the private message, please attach the exam order confirmation of the exams that were missing.

It is possible that they were registered on a different MCT.

You may attach the requested documents in the private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Hi Serge,

Thank you for providing the requested confirmation emails of your missing exams.

I checked each emails and I can confirm that they’re all registered on your account. That being said, you should be able to view them on your Microsoft Certification Dashboard under Transcripts and under Exam Providers.

In an event that you’re unable to see them under Exam Provider’s page on Pearson VUE’s dashboard, please provide us a step-by-step screenshots from the sign in page to the page where your exam history are not showing.

Please use the PSR (Problem Steps Recorder) in recording and attach the recorded steps in the private message.

While recording, when you reached the exam history page, please click anywhere on the page to make sure it will be recorded.

Upon receipt, we’ll forward it to our Support Team for investigation.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Hello Mike,

Please let me know if you need any further information from my side to help resolve this issue.

Thank you in advance! 

Hi Serge,

Thank you for providing the requested information via  private message.

These have been forwarded to our Support Team for investigation.

Please expect for an update within 3-5 business days or as soon as we hear back from them.

Regards,

Hi Serge,

Just to give you an update, our next-level Support Team is still actively investigating on your case for a resolution.

Rest assured that once they have cascaded an update, I'll immediately send you a feedback. Please expect for an update within 3-5 business days or as soon as we hear back from our Support Team.

Thank you very much, and we hope for your continued patience and support.

All the best,

Hello Mike,

Thank you very much for update!

I appreciate your quick response and always happy to hear from you any updates on this issue.

Thank you in advance!

Hi Serge,

Our Support Team is still working on your case.

Please stay tuned for any updates within 3-5 business days.

Regards,

Hello Mike,

Thank you for update!

I look forward to hearing any updates from you regarding resolving this issue!

Regards,

Serge

Hi Serge,

I appreciate your patience throughout this process.

I just received an update from our Support Team and found out that an account deletion request was received from you last 02/25/20 with command ID: b72f6479-e1a5-4f8f-b815-fbccc3783c36.

The deleted account is where your Pearson VUE ID is associated with. This Pearson VUE ID contains the exam history and score reports of your missing exams.

Though the exams, certificates and transcript are still accessible on your certification profile since they were already recorded and associated to your MCID.

Furthermore, our Support Team is working on restoring your previous exam histories in order for you to view them.

As per the score reports, they are still checking if it’s possible to retrieve them.

Please expect for another 3-5 business days for the latest updates from the concerned team.

Regards,