Move my mcp id to a different Microsoft account.

Hello, Fly.

We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.

As we understand, you have two MCIDs associate to your Microsoft account and you want to merge them.

To continue with the process, we are asking for additional information, in the Private Message, to fully verify your Microsoft Certification Profile and the duplicity in your accounts.

To avoid duplicate profiles/MC IDs, when registering for exams, please use the information (name, e-mail address, mailing address and phone number) as it appears on your current Microsoft Certification Profile. This would ensure us that the Exams will get updated under the correct profile.

Please let us know if there is anything else we can do for you. If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience has been great or how we can improve it.

In case we do not receive a response, it will be closed and locked after two business day. 

We look forward to your response.

Best regards,

Hello, Fly.

Welcome back to Microsoft´s Training Support Forums, we love having active Learners like you.

Thank you so much for letting us know the status of your profile, we have reviewed this information. In this case to attend your request, we have temporarily unlinked your email address from your Certification Profile.

Please follow these instructions to link it again to your preferred email address and let us know if after the steps are completed, Your Dashboard's information is accurate and if your MS Learning achievements are shown on it:

1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).

2. Copy and paste this link into the private window’s address bar https://mcp.microsoft.com/mcp/home/migrate

3. Access with a Microsoft account that has not been used in the MS Learn Platform, different to your email address (if you do not have one, we invite you to create one Here)

4. If you are shown an error message, please select the option “MCP Home” which will direct you to Your Dashboard, after that you can copy and paste the same link on step 2 in the same search bar.

5. After you have followed the previous link, it will open a new window to Your Dashboard, as shown in the image below.

6. While being on Your Dashboard page, please delete the URL and paste this one:

https://mcp.microsoft.com/mcp/home/migrate.

7. After pasting the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code.  Fill in the fields with the following information:

MCID:

Access Code:

To protect personal information, these credentials are provided via Private Message.

Please let us know if there is anything else we can do for you. If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience has been great or how we can improve it.

In case we do not receive a response, it will be closed and locked after two business day.

Kindly,

Hello, Fly.

Thank you for reaching out to Microsoft Community.

We want to thank you for the information you kindly provided over direct communication, it is well appreciated.

After verifying the information you actively provided, we did some internal processes and the updates on your account were successfully made.

We are looking forward to your response. If we do not receive a response after one business day the thread will be concluded, once concluded you will not be able to reply through either channel.

Sincerely,

Hello, Fly.

Welcome to Microsoft Community, here your request will always be well received.

As we understand from your post, you want to link your personal Email account to your Learn account.

We would like to confirm that we have limited access to the Learn Platform and we can only guide you to connect with their support line, which can only be reached through the Feedback forms in the bottom part of the Microsoft Learn support - Troubleshooting known issues | Microsoft Docs

What we could suggest, is to perform basic troubleshooting steps to rule out system related issues.

1. Use InPrivate browsing in Microsoft Edge.

2. Clear browsing history, cookies and cached data.

3. Sign in to the Microsoft Learn Platform.

4. Browse and select the Module

5. Try again.

If it does not work, please fill out a form and attach the error message (see image below).

However, if you want to change the email on the Partner center, please go to the Partner Network Center link or talk to your Company administrator to proceed with your request. Be informed that the Microsoft Partner Network allows your company to have only one account per user.

If this solves your problem, please indicate “Yes”, to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked on the next business day.

We hope you have an excellent day,   

Hello, Fly.

We are glad you reached Microsoft´s Training Center.

In order to help you with your case, we need that you complete a MIGRATION PROCESS again for your email.  Please check the information that we sent you through the Private Message we have initiated. Once you provide these details, we will check in detail your MC Profile.

If the information was useful please click on “Yes” and the thread will be automatically -closed and locked.

Take into account that if we do not get an answer after two business days, the thread will be locked and closed, once it happen you cannot reply.

Have an excellent day,

Hello, Fly.

Here at Microsoft Community, we hope this message finds you well.

Since we have not received a response from you, we will proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Wishing you an amazing day,