I took the MS-102 exam on 2 days ago and passed. I did get the congratulations email from Microsoft but the certification is still not visible in my MS learn profile.
MS-102 certification not showing up after passing exam more than 48 hours ago.
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Hello V S-P.
Welcome to Microsoft’s Community.
We understand that you passed Exam MS-102 but have not been able to view or download the Certificate. We will gladly assist.
Please know that in order to complete the Learning Path to achieve a Certification, all requisites must be active in the Profile.
It is important to bear in mind that an expired certificate is the same as not having the certificate, this would mean that the pathway is incomplete.
Please bear in mind that if you accomplish a Learning Path to get a Certification, you will see it under this space in Your Dashboard. However, if you approve a prerequisite alone associated with the title, your results will be visible under Transcript.
Please know that, as Julian mentioned, the Exam MS-102: Microsoft 365 Administrator is part of the conditions to obtain the Microsoft 365 Certified: Administrator Expert Certification.
Additionally, you would also need to take and pass the Exam for one of the following Certifications as prerequisites:
- Microsoft 365 Certified: Endpoint Administrator Associate.
- Microsoft 365 Certified: Messaging Administrator Associate.
- Microsoft 365 Certified: Teams Administrator Associate.
- Microsoft Certified: Identity and Access Administrator Associate.
Please know that Exam alone does not issue a Certification. However, you should be able to see the approved Exam in your Transcript which can be used as proof of accreditation.
If the assistance provided solved your request, please indicate “Yes” to the question “Was this reply helpful?” shown below. Remember your feedback is important to improve our service. In case we do not receive a response, the thread will be closed and locked after one business day.
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Best regards,
Microsoft Community Support.
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(Except US Public Holidays)
Estimated Response Time: Within 1 business day.
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Question Info
Last updated June 25, 2025 Views 17 Applies to: