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MS learn sandbox suspended appeal is stuck?

My Microsoft learn sandbox access has been suspended for well over a week now, for unknown reasons to me.  I appealed as soon as I noticed it, well over a week ago,  but since then I always get the "Your appeal has been received..." message when requiring a sandbox, leaving me unable to complete the modules.

 

As far as I can tell I have received no further information with details for why or who I can contact to resolve the issue. And as far as I know I've done nothing wrong, apart from spiking up my mslearn usage recently. I found the community question mentioned earlier, hoping to be able to resolve this issue through here or get pointed into the right direction to do so.

 

Looking forward to hearing from you

Hi, Jonathan.

Thank you for contacting the Microsoft community.

As we understand from your post, your account has been flagged, and you have submitted an appeal to regain access to a lab environment. We are happy to help!

You have contacted us through the Microsoft Credentials (formerly Microsoft Certified Professional) support forums. Please note that we can only provide support regarding your Certification Profile, and the achievement of the Certifications listed on our platform.

According to the article Troubleshooting common training issues in Microsoft Learn, it may take our fraud team 24 - 36 hours to unblock a sandbox if an appeal is successful. However, no ETA has been set for the review to be completed.

Since you mentioned that you have submitted an appeal and received no response, we invite you to submit a Feedback Form to the Microsoft Learn support team by visiting Microsoft Learn support - Troubleshooting known issues.

You will find this option at the bottom of the page, as shown in the image below.

Image.

If you require assistance regarding your Certification Profile, please let us know. We will be happy to help.

We hope that you find this information to be helpful. If so, please let us know by selecting "Yes" where it says, "Did this solve your problem?" located at the lower right corner of this post.

If we do not receive a response, the case will be closed and locked after one business day.

Kind regards,

Javier Salcedo
Microsoft Community Support
Support Hours: Monday to Friday 7:30 – 17:30 EST
(Except US Public Holidays)
Estimated Response Time – within 1 Business Day

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Thank you for the response, I will try that, although I understand it's a one way communication which may still leave me in the dark while waiting for a solution.

With regards to ending up here, I was redirected to this forum by the Microsoft Learning - Security Team (*** Email address is removed for privacy ***), to whom I reached out following this question regarding sandbox access suspension

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Hi, Jonathan.

Thank you for your reply.

Our Security Team (mlsecure@microsoft.com) is currently in charge of handling matters related to Exam scheduling and Certification Profile bans. Sandbox access appeals are handled by a different team.

To submit a request to the team in charge of Microsoft Learn content and features, as well as matters related to your Learn profile, please visit: Microsoft Learn support - Troubleshooting known issues.

Although the support provided by the Microsoft Learn support team is currently one-way, you can rest assured that they will be working on this issue once they receive your request.

We wish we could be of more help. If you require assistance regarding your Certification Profile, please let us know.

If your concern has been resolved, please let us know by selecting "Yes" where it says, "Did this solve your problem?" located at the lower right corner of this post.

If we do not receive a response, the case will be closed and locked after one business day.

Best regards

Javier Salcedo
Microsoft Community Support
Support Hours: Monday to Friday 7:30 – 17:30 EST
(Except US Public Holidays)
Estimated Response Time – within 1 Business Day

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Hi, Jonathan. 

 

We hope that you are doing well. 

 

Unfortunately, we have not been able to get an answer from you and we must proceed with the closure and lock of this thread. 

 

Please note that, once this case is closed and locked, you will not be able to respond through this channel. 

 

We know that your inquiry might not be resolved yet, but you are important to us, which is why we want to invite you to reach out to us if you have any other inquiries. 

 

If you require further assistance regarding your Microsoft Certification Profile, you can let us know by posting a New Question. 

 

We wish we could be of more help. If any additional assistance is needed, we will be happy to help. 

 

Best wishes,

Javier Salcedo
Microsoft Community Support
Support Hours: Monday to Friday 7:30 – 17:30 EST
(Except US Public Holidays)
Estimated Response Time – within 1 Business Day

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Sorry this didn't help.

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Thanks for your feedback.

 
 

Question Info

Last updated April 25, 2024 Views 29 Applies to: