MS learning portal

Hi PatrickEdward,

To resolve the issue, I opened a private message to gather information that will help us locate and verify your account. Please click the photo below to access this option.

Possible reasons as to why you’re having this issue are listed below:

• A duplicate account was created when the name, email address and all account information is different from the initial information used when you register for an exam. Also, by logging in to the Learning Site instead of the Microsoft Certification Member Site.

• The Microsoft account associated to your MS Cert profile has expired. Any MS Cert profile that has not been access within 12 months will become inactive.

You may also try doing some basic troubleshooting like clearing cache and history and use IE (InPrivate).

If you are still getting an error, please send us a step by step recording when reproducing the issue by following the instructions outlined here.

I look forward to your response.

Please note that if no response has been received after two business days, the case will be closed and locked.

Thank you,

Hi PatrickEdward,

We haven’t received any response from you today. We’ll keep the case open and provide you an update on the next business day.

Regards,

Hi PatrickEdward,

In order for us to proceed with your case, we require some additional details surrounding your account. Due to the nature of the information required, we ask that you please utilize the Private Message feature.

Regards,

Hi PatrickEdward,

We would like to continue assisting you. Please respond in this post so that we can resolve your concern on the next business day.

Regards,

Hi PatrickEdward,

To continue assisting you in this matter, we need to collect personal information. To ensure that your privacy is maintained, please utilize the Private Messaging feature.  Let us know if additional assistance is needed.

Regards,

Hi PatrickEdward,

We still have not received an update from you. Once we receive a response, we'll proceed in providing a resolution on the next business day. If no response was received, we'll proceed in closing the case.

Regards,

Hi PatrickEdward,

We haven’t received any update from you. This case will now be locked. If you need further assistance, please post a new question. Best regards.

Regards,