Hi, Shelby.
Thank you for sharing the information requested through Private Message.
Before we Merge your Certification Profiles together, we must Migrate the Profile with your Certificates to a new Microsoft account, as it is not associated with one, and we cannot Merge a Profile in this state.
To proceed with the Migration, please follow the steps below:
1. Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift + N.
2. Copy and paste this link into the private window’s address bar: https://mcp.microsoft.com/mcp/home/migrate
3. Access using a new Microsoft account. Since the Microsoft account used here must NOT be associated with a Certification Profile, it must NOT be the one that you have shared with us.

4. If you are shown an error message, please select the option “MCP Home,” which will direct you to Your Dashboard. You can then copy and paste the same link from Step 2 into the search bar.

5. After you have selected the option “MCP Home,” it will open a new window to Your Dashboard, as shown in the image below.

6. Once Your Dashboard page opens, please delete the URL, and paste this one:

7. After pasting the URL and pressing enter, you will see this website. Please fill in the blank fields with the MCID and Access Code that we shared with you through Private Message.

Once you finish this process, please let us know if you can see your Certificates by signing into your Dashboard and selecting "View certificates" on the carousel. As soon as we receive your response, we will proceed and Merge your Certification Profiles together.
Please note that, per design, only the Certifications that are part of the MCP (Microsoft Certified Professional) program will be displayed on your Dashboard.
For assistance in retrieving your CompTIA Certifications, we invite you to contact the CompTIA support team by visiting: Contact Us | CompTIA.
We are looking forward to your response. If we do not receive a response, the case will be closed and locked after two business days.
Best regards,