MSCRM Certification

Duplicate of Today I completed my MSCRM 360 exam but didn’t receive the certificate - Training, Certification, and Program Support

Hello, Arpitha!

Thank you for contacting Microsoft's Community.  

Based on your inquiry, we understand that your certificate is not reflected in your Learn account after passing an exam. We will be happy to help you.

For most exams, you’ll be informed of your results within minutes. But it can take up to 24-48 hours for results to appear in your Learn profile’s Credentials tab.

Note: With the changes implemented in our site on July 8th (links below), our internal security policies were updated, and our Support Team is no longer able to confirm to our customers any personal information from their Learn Profiles or complete any processes (merging, migrations, etc.)

• Microsoft Learn frequently asked questions (FAQs) - Credentials | Microsoft Learn

• New! Updated Microsoft Learn Exam Registration Experience (July 8th, - Training, Certification, and Program Support

If you are still unable to find your certificate, we opened a Private Message where we have requested information related to your Learn account to verify it and properly assist you. You can find the access to the Private Message, on the top right corner of this screen, as shown in the image below.

 We are looking forward to your information. Just a heads up, remember to only send your private information through private message, in order to protect your data.

If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Kind regards,

Hello, Arpitha!

We hope you are having an amazing week.

To continue assisting you in this matter, we need to collect personal information. To ensure that your privacy is maintained, please utilize this Private Messaging feature, and please send the details requested Private Message proceed. Let us know if additional assistance is needed. If no response is received, we will proceed with closing the case within one business day.

Sincerely,

Hello, Arpitha!

We hope this message finds you well.

To continue assisting you in this matter, we need to collect personal information. To ensure that your privacy is maintained, please utilize this Private Messaging feature, and please send the details requested Private Message proceed. Let us know if additional assistance is needed. If no response is received, we will proceed with closing the case the next business day.

Kindly,

Hello, Arpitha!

We hope this message finds you well.

Since we have not received a response from you, we will proceed in closing and locking this case. If you still require assistance, please post a new question. We will be happy to jump in and look.

Please keep in mind that once this case has been locked and closed, you cannot reply on either channel.

Wishing you the best,