Hi I passed this exam last year but need to download the certificate for my apprenticeship.
Followed the steps to log into my dashboard and check in "certificates" but opens up a blank webpage.
All the other posts I've seen about this on forum someone from microsoft staff DM'd the user.
Can I get some assistance please?
Hello, John.
Thank you so much for the information provided.
We have found that you have duplicate accounts. The first step to proceed with the unification, is migrate one of the MCID’s. This process will help us update your profile and then merge to have all your Exams and Certifications under one account.
To continue with this process, please follow these steps:
Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).
Copy and paste this link into the private window’s address bar https://mcp.microsoft.com/mcp/home/migrate
Access with a Microsoft account that has not been used in MS Learn, different to your email address (if you do not have one, we invite you to create one Here).
If you are shown an error message, please select the option “MCP Home” which will direct you to Your Dashboard, after that you can copy and paste the same link on step 2 in the same search bar.
After you have followed the previous link, it will open a new window to Your Dashboard, as shown in the image below.
While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate
After pasting the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code.
Fill in the fields with the following information:
MCID:
Access Code:
To protect personal information, these credentials are provided via Private Message.
We will be attentive of your reply. Please keep in mind, if no response is received, we will proceed in closing the case on the next two business days.
Greetings,