MVTD | Discount not received: I attended microsoft az-900 virtual training days event 2 days on 24 june and 25 june but didn't recieved the coupon code till now I have to give exam

Hi Jagrat,

Thank you for contacting the Microsoft Community.

I recognize how valuable the 50% discount is in significantly lowering the cost of the AZ-900 exam. Let me walk you through the key details to help make the process as smooth and straightforward as possible.

Please be advised that as per the sticky post, Microsoft Virtual Training Day is now voucher-less, the 50% discount will automatically be applied at the checkout page. To do this, you have to ensure to log in to your Learn profile using the email address you used to sign up for the training event when scheduling the exam. This is because the discount is linked to that specific email only.

If you have already tried scheduling the exam using the email you registered for the event and the discount did not appear at the checkout page, please provide a complete recording starting from the login page showing the email address you used for the training event up to the checkout page where the discount was not applied. For Windows devices, use the Snipping Tool to record the steps. Open the tool, select the video icon, click "New," draw the area to record, press "Start" to begin, and "Stop" to end the recording. For MAC devices, follow the instructions provided in the link. Kindly upload the file through the private message that I initiated along with the requested information.

For additional details on Microsoft Virtual Training Day events, you can check out our sticky post. Additionally, you may explore the Microsoft Events Catalog, Microsoft Learn blog and FAQs section for information on available training events that include exam vouchers and answers to frequently asked questions.

Kind regards,

Uploaded the recording of the whole process from login to checkout page . Recording is in the google drive pls check out :

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Hi Jagrat,

Thank you for your prompt response and for providing the necessary information as we continue to look into your concern. This has helped me better visualize the issue you're encountering.

In the meantime, I noticed that you replied using a different forum account. To successfully access the private message, please log in using the original forum account you used when posting your question. Once logged in, navigate to the private message section.

Additionally, based on the dates you mentioned regarding your event attendance, it appears you recently completed the session. As outlined in the sticky post, after completing the training, you should receive a "Thank You" email within four (4) business days. This email will confirm your eligibility for the 50% discount and will allow you to schedule your exam with the discount automatically applied at checkout.

In your case, you can expect to receive the thank you email by July 1, 2025. If the discount still does not appear after receiving the email, please provide the additional information I requested in the private message so I can escalate the issue to our support team for further assistance.

CLICK HERE TO ACCESS THE PRIVATE MESSAGE

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind regards,

Good morning maam ,
Thanks for the reply , actually the video which i have sent u is the recording i did after i received a thank you message saying that i am eligible for the discount but as shown in the recording its not getting automatically applied on the payment part yes i have received the mail and i am attaching that thank you mail ss with the reply and i followed all the steps mentioned here but again getting no discount on checkout as shown in the recording

Pls reply ma'am

Pls reply maam i have to schedule my exam

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What I have seen in the past with virtual training day vouchers is that the voucher is not actually added to your account until after the email is sent. I would try to schedule the exam again.

Hi Jagrat,

Thank you for providing the additional details for me to have clarity with the situation.

Since you mentioned that the thank you email was already sent to your when you attempted to schedule the exam and still the discount is not reflecting, we will be needing to forward the case to our support team so that we can have alternative options in redeeming your discount.

However, for us to proceed with that, we need the additional information I have asked in our private message so that it can push through. Kindly log in to the forums using the account you used in posting your question and access the link below to be redirected in there:

CLICK HERE TO ACCESS THE PRIVATE MESSAGE

Afterwards, you can provide the other information I have requested in there as well aside from the video recording.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind regards,

Hi Jagrat,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please create a new support request.

Kind regards,