MVTD | Invalid voucher: Voucher code showing invalid even within 90 day period for DP-900

You can only schedule an appointment within the expiry date of the voucher, so if a voucher expires on December 31st, you must book the exam before December 31st for an appointment date also before December 31st.

Hi Julian,

I am scheduling the appointment within 90 day period of event. I checked with Pearsonvue customer care, they told me the voucher is invalid on their system. I need to connect Microsoft for the reason.

Hi Sanjay,

Thank you for contacting the Microsoft Community.

I completely understand that resolving the invalid voucher issue you're experiencing will help you register for the AZ-900 exam at its discounted rate. Be untroubled by worries, allow me to assist you with this.

Since you already contacted Pearson VUE, and they confirmed that the voucher is invalid on their system, please send me the voucher details along with the other requested information through the private message I initiated. Once received, I'll collaborate to our support team to thoroughly check this issue.

Additionally, as what @Julian have mentioned, we strongly encourage our candidates to take their exams within the voucher validity period. This ensures that you can take advantage of the discount and avoid any potential issues that may arise from an expired voucher.

Moreover, the Virtual Training Day discount is only valid for 90 days from the start of training, and won't stack with other discounts. (Ex. ESI, Student, CloudSkills Challenge, FTE, etc.) To obtain more details about the MVTD discount, feel comfortable to check out this sticky post, or visit the Microsoft Virtual Training Day event page, where you will find useful details in the FAQ section.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi Paolo_M15,

I have replied to private message with details requested.

Hi Sanjay,

I tried searching for the voucher using the details you provided. However, the system does not recognize the voucher number, and no information is available. To resolve this issue, I will need to escalate it to our support team. Please check our private message for the additional information I requested so we can start the investigation

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi,

Replied on private message with details requested.

Hi Sanjay,

Thank you for your time. Based on the details that you provided through our private message, I confirmed that the voucher that you're trying to utilize is for the DP-900 exam and not for the AZ-900 exam. Kindly try to apply the voucher code to register the DP-900 exam.

Should you experience an error, kindly provide me with a step-by-step screenshot of the whole process, starting from your Microsoft Learn homepage until the error shows using the Problem Steps Recorder (PSR) (click this link for MAC devices), and I will continue escalating your concern to our support team.

Please let me know if you require additional clarification.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi Sanjay,

The efforts you put into sending the drive are appreciated. However, I just want to let you know that we do not have the option to access Google Drive as we primarily use Microsoft credentials and accesses. Please share us the error message using the PSR file recorder, once it's recorded you can just attach the file directly through our private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi Paolo,

I have provided Microsoft enough details to troubleshoot this problem. I have provided screenshots, pdf's and have been promised it has been escalated to support team, but no solution yet so far. I have been trying to upload the actual recording of the problem but your system's won't accept the file of 90MB screen recording.Really pathetic experience from a user's perspective.

Hi Sanjay,

Thank you for your time. I have now forwarded the recording and the other details to our support team. Please note that they will now initiate the investigation into why you are experiencing an error when applying the voucher. For reference, please see our private message where I sent you the case ID.

Please expect an update within 3-5 business days, or as soon as we hear back from our support team.

Best regards,