Hi Gayathri,
Thank you for contacting the Microsoft Community.
I can only imagine how it feels to miss your exam and the inconvenience this has brought about, and I recognize that this was a significant chance for you to showcase your skills and advance your knowledge. Let me help you find a solution to have this issue resolved as soon as possible.
I appreciate you providing us with the support ticket number and for us to further assist you, kindly provide the requested account details through the private message that I have initiated for us to locate and verify your profile and to provide you with feasible options and recommendations.
Since a case has been raised to the Pearson Vue support team, please follow it up directly to them as they can access your appointment details and address the issue, providing you with available options and recommendations.
Since you miss your exam, it will be marked as a “No Show,” and you will lose your fee. If you used a company voucher, it will be forfeited, and your company may be charged a no-show fee. The missed exam will be removed from your dashboard, and you’ll need to schedule a new registration, incurring the standard fee.
Please be aware that if proctors detect any violations of the Candidate Rules Agreement during OnVUE exams, they may issue a warning or cancel the exam. You are not allowed to use or access any unapproved items such as pagers, watches, wallets, purses, caps, bags, coats, books, or notes. Keep your mobile phone in the room but out of arm's reach, as it must be available for contact. Proctors report issues to Pearson VUE with photos and videos for evidence, which may be used to investigate potential violations.
Additionally, you may also visit About online exams with Pearson VUE | Microsoft Learn page for more details about Pearson VUE online exams and to learn more tips on how to avoid any technical errors that might occur on the exam day, you may also refer to the OnVUE Technical Requirements for further reference.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
Best regards,
