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My Azure AZ-900 exam got revoked without any reason.

Hello Support Team,

***REMOVED***I was supposed to pass my AZ-900 exam, but the online proctor had revoked my exam in the mid of exam and I was told that the proctor saw me not looking at the screen but I was constantly looking at the screen and attempted more than 10 questions for which I was preparing long back and my company trained me for this exam and gave a voucher to give the exam. She, at first called and told me to show my room to which I agreed and showed my room completely and then after few minutes she revoked my exam. God Knows why.

When I said to the proctor, I am looking at the screen constantly and I will make sure this will not happen, I did not receive any response and my exam got revoked.

Do you realize how difficult it is to plan, attend, and eventually experience anything like this? I was using my company's voucher to sit the exam (we are Microsoft Partners), and now I have to retake it without a coupon.

I do not have a case number or identification number to file a complaint against Pearson VUE. The entire situation is ludicrous and completely unprofessional.

Is there a way to get around this? Could anyone please help me get this resolved? I would highly appreciate your help!

Regards,

***REMOVED***

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*** 


Hi Rishu,

Thank you for contacting the Microsoft Community.

I understand that you are unable to finish your AZ-900 exam because the proctor disconnected from the appointment. Allow me to direct you to the correct support team to assist you.  

This is to inform you that our policies, practices, and procedures may seem strict, but they maintain the integrity of our online proctored exams. That’s what makes your certification so valuable. 

In addition, if a proctor feels the Candidate Rules Agreement has been broken by a candidate, a candidate is suspected of cheating or tampering with the exam software. They will terminate the exam and report the infraction to Microsoft, along with audio and/or video evidence.

You may consider visiting the Online Exams with Pearson Vue as a reference in the stated information above.

Moreover, I have already sent to Pearson Vue support the experience you encountered with the proctor behavior and you may also submit your feedback by accessing the link below:  

Lastly, if you used a company discount, I strongly recommend to coordinate directly with ESI support since they are responsible in giving you another discount voucher that can be used to avail yourself of the discounted exam. You may refer to their contact details in the link below:

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question. 

Regards, 

Marlon_S_M
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Rishu,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Marlon_S_M
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated July 6, 2025 Views 1,596 Applies to: