My email address was incorrect on my Certification Dashboard profile. Won't update.

Hello, Aaron.

Welcome to Microsoft’s Community.

We understand that you passed the Exam AZ-900 and you are facing some issues to access your Badge.

We want to let you know that sometimes some confirmation messages may not be received. For this reason, before accessing your Microsoft Certification Profile, we kindly suggest that you follow some basic troubleshooting steps:

• Make sure to use an up-to-date browser. (e.g., Edge)

• Clear cache and cookies.

• Make sure you check Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.

• On the Delete Browsing History window, make sure to uncheck Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.

• Allow all third - party cookies through the browser settings.

• Please make sure that you have the latest version of the Edge browser or Internet explorer.

• Then go to your Dashboard.

In case you are unable to see your Badge, we have initiated a Private Message where you will be able to share some useful information with us safely to verify your MS profile and a PSR (Problem Steps Recorder) from the time you follow the troubleshooting steps we have shared until the part where you are unable to see it.

Find the access to this space on the top right corner of this screen as shown in the image below:

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s setting.

We are looking forward to hearing from you. Please bear in mind that if no response is received, we will proceed to close the case after two business days.

Kindly,

Hello, Aaron.

Since we have not received a response from you, we will have to proceed with the closure and lock of this Forum. But we want to let you know that you are very important to us and that is why we want to invite you to please reach us again if additional assistance is needed. You can easily do so by posting a new entry (Here).   We will be happy to jump in and take a look.

Note that once the case has been closed and locked, you will not be able to reply even through private message.

Best wishes,