My exam invigilator said I will be receiving reschedule link which I have not received so far

Hi Soumya_,

Thank you for contacting the Microsoft Community.

I understand you are seeking assistance in rescheduling your exam as I know how important it is for you to showcase your knowledge for this examination. Allow me to provide you with options and recommendations for your concern.

First, to locate and verify your account, kindly provide the requested information through the private message I have initiated. This will allow me to further investigate your case and provide the most accurate resolution. 

Meanwhile, if you are trying to utilize a company discount on the exam, I recommend you directly contacting ESI Support Team (they typically respond 3-5 business days) as they cater questions/concerns related with ESI discounts and they will coordinate with Pearson VUE on how you can proceed with the exam. Kindly refer to the private message for their contact information and make sure to log in using your work email address.

If no company discount has been utilized and urgent assistance is needed in line with rescheduling for your exam, I highly recommend you contacting the Pearson Vue Support Team (typically responds 3-5 business days) directly, so Pearson VUE can investigate what happened and provide options available for you.  Please know that they are the ones who can access and modify your exam.

Pearson VUE: https://home.pearsonvue.com/microsoft/contact

After contacting ESI Support/Pearson VUE Team (who respond 3-5 business days) and you still need further assistance, kindly provide the Case ID/Support Request Number along with the other requested information I initiated on the private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi Soumya_,

Thank you for your prompt response.

As discussed, kindly continue coordinating with the ESI Support Team as a ticket has already been raised.

Rest assured that I will monitor this case and will keep this thread open until a resolution is provided.

Please expect an update within 3-5 business days or as soon as we hear back from our Support Team.

Best regards,

Hi Soumya,

I hope you're doing well.

Please refer to the private message that I initiated for more detailed information.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi Soumya,

Thank you for your time today.

I am glad that you have successfully created a case with the ESI Support Team. Please be assured that the team is dedicated to resolving this matter promptly and will keep you informed through your work email address.

In line with our agreement, I will be closely monitoring this case to ensure that the issue is being addressed. I will provide updates on this thread within 3-5 business days or sooner, as soon as I receive any new information.

Regards,

Hi Soumya_,

Thank you for your patience and understanding.

Upon checking your ticket, I was able to confirm that the Support Team was able to reach and provide resolution on your case.

Kindly let us know if further assistance is needed on our end by replying to this post or even in private message and I'll be happy to assist.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Hi Soumya,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,