Ask a new question

My license Key isn't working

I have a 2021 MacBook Pro, 16-inch with the M1 processor. On the MacBook Pro, I ran Parallels Desktop. In the PC environment, I ran Windows 11 home.

I had an issue and had to wipe my computer clean and start fresh. I've installed Sonoma OS, version 14.5. I installed Parallels Desktop, version 19.4.0. When I tried to install window 11 Home. The Windows 11 Home key failed because Parallels defaulted to Windows 11 Pro.

Through Amazon, I purchased the Windows 11 Home upgrade to Pro. I received my new license key, but it is not being recognized to activate the Windows 11 Pro.

Please help me get my new code to work so I can activate my Windows software.

Please let me know what information I need to give you to get this resolved.

Hello, Richard_Allison.


We appreciate your reaching out to Microsoft Community.


Based on your query, it seems that you are experiencing issues with the license key you got from Amazon, and it is not working properly. We are happy to offer our help!

We want to inform you that we only verify the elements found in exams and certificates from the Microsoft Credentials program. Keep in mind that if you face any future difficulties related to these topics, we’ll be available to help you.

 
Due to this circumstance, we do not manage or possess access to this information regarding a license for obtaining your amazon. For this please feel free to connect with the amazon support team by visiting their website: - Amazon® Official Site | Digital Services and Support or call their customer service phone number at 1-888-280-4331 for support. Where they will provide you with accurate information regarding the uncertainty you’re experiencing.


We’ll provide the links for accessing Windows support:


Windows help & learning (microsoft.com)
Find your Windows product key - Microsoft Support


Feel free to reach out if you need additional support with your Certification Profile. We’re here to assist and ensure your satisfaction.

We hope that you find this information to be helpful. If so, please let us know by selecting "Yes" where it says, "Did this solve your problem?" located at the lower-right corner of this post.


If we do not receive a response, the case will be closed and locked after (1) one business day.


Best regards,

Maria Moreno
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello, Richard_Allison.

We trust that everything is proceeding well for you.

Unfortunately, we did not receive a response from you within the anticipated timeframe. Consequently, we will proceed to close and locked this case. Please be aware that once this thread is closed and locked, you will be unable to reply via this channel.

If you need further assistance regarding your Microsoft's Certification Profile, you can easily reach out to us by a  new question or start a discussion (microsoft.com), and we will be delighted to assist you with any inquiries related to Microsoft Certificated Professional.


Warm regards,

Maria Moreno
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated June 28, 2024 Views 28 Applies to: