my Microsoft certification profile is blocked

Hello Sonali,

Thank you for contacting the Microsoft community.

I genuinely understand the urgency of scheduling your exam as I can only imagine how difficult this must be for you given that you truly need to take the exam as soon as possible. Allow me to assist you with your concern.

Upon checking the screenshot you have provided, you received an error that your Microsoft account has been blocked, this normally happens due to multiple attempts to register for the exam and the correct path to move forward is to reach out to mlsecure@microsoft.com.

Since you have already reached out to the Microsoft Learning Security team, kindly allow a generous amount of time as there’s a slight delay in receiving their response due to the volume of cases that they are currently handling. Rest assured you that the specialized team will be taking care of your issue, and a resolution will be provided.

Please be advised that our scope of support covers assistance in exam registration and accessing Microsoft Credentials/benefits.

Your patience and cooperation with our specialized team will be highly appreciated. Furthermore, as my goal is to provide quality assistance, please let me know if there is anything else that I can help, and I will gladly assist you.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. Thank you. 

Best Regards,

Hi Sonali,

I hope you are doing well.

I just want to make sure that I've got you covered, since you have already reached out to the Microsoft Learning Security Team. As our scope of support covers only Microsoft Credentials access and benefits, kindly keep working with them as I know that they will handle your case with utmost diligence.

Your patience is highly appreciated.

If this solves your problem, please indicate “Yes” to the question. If your inquiry was not fully resolved, please post a new question. So, we may continue assisting you. This case will now be closed and locked.

Sincerely,