My microsoft exam site not working

Hi Manu,

Thank you for contacting the Microsoft Community.

I understand that you encountered an error while scheduling an exam, and I know how important it is for you to have a smooth experience in registering for the exam, as we value your time. Let me provide you with the necessary information to proceed.

This error usually occurs if you haven't selected an exam to schedule yet. Make sure you choose the exam that is applicable for your exam discount, and you can click the word “Microsoft Certification” from the error message as shown in the image below:

Additionally, I recommend performing the basic troubleshooting steps listed below before scheduling your exam. This will help ensure that the issue is not browser relate:

1. Open Problem Steps Recorder (PSR) for Windows | Click this link if MAC device

2. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox) and try using your browser in InPrivate/Incognito. 

3. Clear browser cache and cookies and allow all cookies/third party cookies on your browser settings. 

4. Then access the Browse Credentials and select the preferred exam. 

5. You can proceed to schedule your exam. If you're using a discount, you can check Vouchers and Redeeming discount on how you can use your discount.

In addition, for immediate assistance, you may contact Pearson VUE, as they are responsible for supporting assistance with scheduling your exam, since they are the ones who visibility for the available slots/dates. However, if you will utilize a company discount, I highly suggest contacting the ESI support team as they are best equipped with options to help you further and can work with Pearson VUE on your behalf. You can contact them through the link below and use your work email address when creating a ticket with them:

ESI Support Team: http://esisupport.microsoft.com/en-US 

If you still need a further assistance after contacting the provided support team, kindly provide me the Case ID and a step-by-step screenshot using Problem Steps Recorder (PSR) (click this link for MAC device) throughout the entire process starting from the sign-in page up until the error page, along with the requested information, through the private message I have initiated. This will allow me to investigate your case further and provide you with more options.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi Manu,

I hope you are doing well.

I just want to follow up with you if you still need further assistance on my end. If so, kindly provide the requested information, through the private message I have initiated. This will allow me to investigate your case further and provide you with more options.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best Regards

Hi Manu,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.