my Microsoft id is locked and i am not able to unlock that. mu MCP is attached with that. how can i retrieve my mcp id and migrate it to new id.

Hello Momin.

Thank you for contacting Microsoft's Community.

As we understand your profile is locked and wish to change the email address for this profile.

In this case, you will need to go to Account has been locked - Microsoft Support to unlock your profile.

Also please keep in mind that all certification profiles have been migrated to Learn and that the certification profile program has been retired and no longer exists. This also means that you will no longer receive an MCID (MCID was a unique ID for the certification profile). When certification profiles were retired, MCIDs were also retired. The unique identifier for your Learn profile is now your Learn username.

For more information on the combination:

• Microsoft Learn Frequently Asked Questions (Q+F) | Microsoft Learn

That said, we can't directly help you with the change process due to security policies. Instead, we can provide you with a short guide where you can self-manage this process on your end.

Please follow the next steps to merge your profiles:

1. Log in to your unwanted MSA account (Profile A) and add the work profile (Profile B)

Wait until the green confirmation banner appears.

2. Open a new tab. Instead, sign in to Profile B and delete Profile A (Account Management > Settings > Linked Accounts > Delete).

3. Log in to your preferred primary Learn profile (Profile C) and add Profile B

This transfers the certification and training progress from the work Learn profile to your preferred personal Learn profile.

4. If you wish, you can delete your school/job.

If you have issues or more questions with the merge process, please let us know so we can open a private message and help you further.

Please note that if we do not receive a response, the thread will be closed and concluded after one business day.

Best wishes always!

Hello Momin.

We would like to know if the resolution provided solved your inquiry and if additional assistance is needed. Otherwise, we will proceed to close and lock the case within the next business day.

Best Wishes!

Hello Momin.

Since we have not received a response from you, we will proceed to close and lock this case. If the resolution provided did not resolve the issue, please post a new question, and we will be happy to help. Please note that once the Thread has been locked and closed, you cannot reply.

It was a pleasure to assist you.