With Exam | My Microsoft legal name is different than my ID

Hi,

I just realized than my legal name on the ID was different than what I had entered, I tried to fix it but I did another typo. My exam is tomorrow so I'm very short notice. Can you help to fix that please?

Thanks

|

Hi Noemie,

Thank you for contacting the Microsoft Community.

I completely understand how important it is for you to be able to update your legal name accurately on your profile for your scheduled exam. Please be assured that I'm committed to assist you with this.

As it is crucial to have your complete Legal Name, to move forward with your request, I have started a private message thread where you can provide the necessary details. This will allow me to locate and verify your profile completely, so I can review and process your legal name change request accordingly.

You can access our private message by clicking the following link: Private Messages - Microsoft Community

Image

If you need immediate assistance with your exam, please contact Pearson Vue Support. They have the necessary information about your appointment and can help with rescheduling options and other recommendations while we are still processing your legal name change request.

Thank you in advance for your cooperation.

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best regards,

Carl_M4
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated June 16, 2025 Views 12 Applies to: