My Microsoft transcript is not showing under my profile

Hello, Piyal

Thank you for your response.

We checked your credentials, and your profile is working properly. Kindly, please follow these steps to rule out browsing related issues:

1.    Be sure to clear your browser’s cookies and cached history.

2.    Use InPrivate window using Microsoft edge.

3.    Click on this link to go to Your Dashboard.

4.    Use the Personal email associated with your account. (We shared the email via Private Message)

5.    Select Credentials > Certifications.

6. Click on Certification > Connect Certification Profile.

7. In the Pop-up, verify that the email is the same.

8. Click on Yes, connect this Certification Profile.

Please let us know once you complete these steps. In case you cannot follow the above-mentioned steps share a PSR with us.

To review this issue, we need you to please provide us with a PSR (Problem Steps Recorder), where we can evidence the situation. It is necessary that the email address used at the time of accessing is displayed, as well as for the issue you encounter. We advise you to take multiple screenshots of these if necessary. Please include these steps:

1.    Be sure to clear your browser’s cookies and cached history.

2.    Use InPrivate window using Microsoft edge.

3.    Click on this link to go to Your Dashboard.

4.    Use the Personal email associated with your account.

5.    Select Credentials > Certifications.

6. Click on Certification > Connect Certification Profile.

7. In the Pop-up, verify that the email is the same.

8. Click on Yes, connect this Certification Profile.

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.

You will be able to use the PSR following the link specified for your operating system:

·         Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

·         Mac: https://support.apple.com/en-us/HT208721

Please share with us the ZIP file generated by the PSR tool through Private Messages.

We look forward to your response. In case we do not receive an answer within one business day the thread will be closed and locked, and you will not be able to reply through either channel.  

Best regards,