My name is ******** and I have a certification that has expired.

¡Hi, Yasir!

Welcome to Microsoft´s Community, here your inquiries are always well received.

As we understand, it was not possible for you to complete the renewal assessment since the system informed you that the renewal link had already expired.

In this case, please know that when you receive the renewal email, you are informed about the date and the time the link will expire. With this in mind, we would like to inform you that it is not possible for us to extend the renewal date.

However, we would like to check your case in detail and the possibilities to find a good resolution for you. To do so, please share over the Private Messages - Microsoft Community section some information we require to review your MC Profile.

We are attentive to your response, bear in mind that if no response is received within two business days, the thread will be concluded.

Kind regards,

¡Hi, Yasir!

We hope this message finds you well.

We have received the information required in the Private Message and a case will be carried out by our Specialized Team. Please know that this process might take 3 to 5 business days. We cannot guarantee that the team will extend the renewal assessment.

We will come back to you with additional information as soon as possible.

Thank you in advance for your patience and understanding,

Kind regards,

¡Hi, Yasir!

Just wanted to check in and let you know that we continue working on your situation. Once we have additional updates regarding of your case we will circle back to keep you posted.

Thank you in advance for your patience, we really appreciate it. 

All the best,

¡Hi, Yasir!

Thank you for your collaboration, it is a pleasure assisting you.

We would like to let you know that the IT Team continue working on the resolution of your case. We completely understand that it is taking more time that the initial timeframe, but please rest assured that we will keep looking into it until we have an outcome.

Wishing you an excellent day,

¡Hi, Yasir!

We hope you are having a good day.

This is our refresh message to inform you that our Specialized Team continues working on your case. Please allow us 3 to 5 business days (weekends excluded) to contact you back.

We will keep sending these follow up messages until the response timeframe is completed.

In the meantime, we will keep this case open.

Best regards,

Hi, Yasir.

We hope this message finds you well.

Our Engineering Team is currently working on your case. However, they have not provided us with a resolution yet.

As soon as they provide us with an update regarding the status of your case, we will let you know. Please bear in mind that it may take up to 3 - 5 business days to provide you with an update.

Best regards,

Hi, Yasir.

We hope that you are doing well.

Our Engineering Team is currently working on a resolution to your concern; however, they have not provided us with further details regarding the status of your case.

Please note that it may take up to 3 - 5 business days for this team to provide us with a new update.

We appreciate your patience and understanding in this matter.

Kindly,

I am still waiting for my response plz team let me know what is update it is very important for me to retain

Hi, Yasir.

We hope this message finds you well.

Our Engineering Team is working to provide you with a resolution. As soon as they provide us with an update, we will let you know.

Please bear in mind that it may take up to 3 - 5 business days to provide you with further updates.

Sincerely,

It has been a while since I have waiting for this. Please sort it out this asap.

Thanks,
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