Hi Shivi,
Thank you for contacting the Microsoft Community.
Your commitment to take a Microsoft Exam is truly appreciate and admired, despite encountering a technical issue during the process. I know how important it is to accomplish the exam as you've already invested time and effort. Let me guide you towards the right direction to proceed.
To ensure we can thoroughly assist you, I kindly request you to provide us with the requested information sent via private message as this will enable us to delve deeper into your situation and gather the necessary information to better understand your needs.
Meanwhile, please be advised that if you have utilized a company discount for your exam, please know that it is best to reach out to the ESI Support Team through your work email directly as they can collaborate with Pearson VUE to successfully schedule your exam using the same discount. They typically respond within 3-5 business days.
ESI Support: ESI support Contact (Log in using your company email)
To report your experience with the ESI support team, click this ESI support link and login using your company email, then select the Create Case option and provide the information requested on the "Open a New Case" form and attach all necessary documents such as screenshots of the confirmation email then click submit. You will be provided with a Case ID to track the progress of your case.
If you encounter an error while you are trying to create a ticket, please send us a step-by-step screenshot using Problem Steps Recorder (PSR) (click this link for MAC device) throughout the entire process, starting from the sign-in page up until the last page that shows you're unable to create a ticket. You may upload the PSR file on the private message.
In addition, please note that the requirements on OnVUE Candidate Technical must be met to avoid encountering any system issue, on the same computer and in the same location you’ll be taking the exam to make sure your computer, internet connection, and location are compatible with the OnVUE software requirements, and ensure to log onto your computer as an administrator to determine if any background processes are running and stop them. For help with enabling administrative permissions, see documentation for Windows and Mac.
According to the about online exams with Pearson Vue page, once a technical issue is encountered during your scheduled exam, it must be reported to the exam delivery provider for immediately for further investigation as they have direct access to your appointment and can provide recommendations such as rescheduling or other retake options.
Moreover, the time and effort invested in scheduling an exam is something that should not be ignored, and I want to make sure all your hard work will be worth it. Given how essential your time is, I can understand how disappointed you were with the whole experience. You can be sure that I will be working with you to have this looked at.
As your feedback is valuable and will not only assist us in resolving your specific issue but also benefit future candidates facing similar challenges. it is part of our commitment to continuous improvement; I encourage you to share your experience through the link below as your input helps us enhance our services and better support our candidates in their exam journey.
Feedback and complaints | Pearson qualifications
Alternatively, you may want to consider taking the exam at a testing center if you prefer a more reliable test environment the exam for a smoother exam delivery experience or you may refer to the OnVUE technical requirements to avoid issues while taking the exam online.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
Warm Regards,
