My pearson onvue (Microsoft AZ-900 exam) application was not opening

I understand that you were unable to take the exam due to OnVue app issues. Let me provide you with the appropriate team that can further address the Vue application issue you encountered and provide you with rescheduling options.

After doing some research, it seems that you've experienced a technical issue and the quickest way to resolve this is to file an incident report by contacting Pearson VUE directly for real-time assistance. Their team will then identify the cause of the error in order to avoid having the same problem in the future. Once the issue has been resolved, they will also provide you with exam rescheduling options. 

Please visit the link below to find the direct support contact in your region: 

Pearson Vue Support: https://home.pearsonvue.com/microsoft/contact (Select your region)

If in any case you are able to contact Pearson Vue support and additional assistance is needed, I have initiated a Private Message where you can send the exam details and other requested information. Once received, I can have this escalated to our Support Team for continued assistance.

Furthermore, please be aware that technical and network issues are unforeseeable equipment issues like software flaws, which can happen to any exam delivery service. Some antivirus software can create performance concerns. With this being said it is highly recommended to take your exam at the testing center to prevent technical issues moving forward.  

Should you have any questions regarding Microsoft Certification profile access/benefits and exam registration in the future, please don’t hesitate to reach out to us by posting a new question.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question. 

Best regards,

I have coordinated this to our Support Team using the information you have provided, while doing so, we found out that you used a company discount when you had registered for the exam. I highly suggest you coordinate with ESI Support to further assist you and provide you with exam rescheduling options using the same offer. As their team has real-time access to your scheduled exam and tools that can handle this issue related to your appointment.

You may contact them using the link below: 

ESI: http://esisupport.microsoft.com/en-US

For future reference, my team’s scope of support covers assistance with Microsoft Certification profile access/benefits and exam registration.   

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best regards,