My proctor didn’t show up

Hi Amandyk,

Any technical issue encountered before, during, or after exam delivery, as per About Online Exams FAQs, are being supported by the exam vendor.

You can reschedule your exam 24 to 30 hours after the original exam appointment. Just log onto your certification dashboard with the email associated with your Microsoft Certification profile to reschedule.

I would recommend to contact Pearson VUE support as they can assist you with rescheduling your exam and creating a ticket regarding on this issue. Provided are their contact details below:

Contact: 855-542-6924, +1-952-905-7472 (toll)

https://home.pearsonvue.com/microsoft/contact

Or if the exam was scheduled through PSI, you may click this link to submit a request.

PSI LINK: https://psi-cdexp.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001044112

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hi,

I wrote to PSI support about the problem and they told me that they would let me know within 5 business days. I also received an email from their company that night saying that my exam was finished and I got 0 points, which is outrageous in itself. My exam didn't even start, a member of their support team saw this, I closed their browser after 2 hours of waiting, also documented it in a photo. Also a tech support representative (MariaG) told me while I was waiting for the proctor that their system is now busy because of the large number of people taking exams and I had to wait. As if it was my fault, I wish I could have taken a picture of the GotoAssist chat, she immediately closed the program as soon as I took my iPhone for it. I hope this is some kind of technical error, but the level of PSI exams administration is just not comparably lower than Prometric. 

Amandyk

I hope I don't have to create a new ticket via your link. Thank you!

Hi Amandyk,

Apologies for the inconvenience.

Rest assured that someone from PSI Support team will contact you and will provide you a resolution to your case.

If this solves your problem, please indicate “Yes” to the question. If your inquiry was not fully resolved, please post a new question so we may continue in assisting you. This case will now be closed and locked.

Best regards,