N/A in middle name was shown during certification profile creation. i can't change it not sure why? please help me change is as per stated.

*Removed*

Hi teams

i have created a profile where my name first name is *Removed* and last name is *Removed*. i don't have any middle name however when filling details and saving it was shown my middle name was N/A which i believe generally is not available. Now in Cert it's popping my name as

*Removed*. Again i don't have any middle name. Will you please resolve this issue before i give my AZ-104 Exam. It's scheduled Tuesday *Removed*

Help is appreciated.

With regards,

*Removed*

*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy* 

Hi Aayam!

Thank you for reaching out to Microsoft’s Community. 

As we understand, you want to change the name displayed in your Certification profile. We will be happy to assist you with your inquiry.

If the name on your Microsoft certification profile doesn't exactly match the name on the government-issued identification you will present at your exam appointment (in-person and online), you’ll need to submit a change request from your certification profile.

Step by step instructions:

  • Sign into Learn using the same personal Microsoft account (MSA) you use to sign into your certification profile.

  • Click on the Learn profile photo avatar and select Settings from the drop-down menu.

  • Scroll to the Connected certification profile section.

  • Select “Manage certification profile and exam discounts”.

  • Select the "Edit profile" button, then select the "Request change" link next to your legal name.

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  • Provide the name from your identification (Latin characters only) to change to and submit the request for approval. You will receive an email with your support request number, and a second email within 24 business hours (Monday-Friday) confirming if your request has been approved or if a support agent needs additional validation.

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  • Please note changes may take up to 72 hours to reflect across systems.

If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of the thread. This will let us know if your support experience has been great or how we can improve it.  

In case we do not receive a response, the thread will be closed and locked within the next business day. 

Have an excellent day, 

Sebastian Florez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Thank you
i did as you stated.

With regards

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Hi Aayam!

We really appreciate that you contacted us, and we would like to know if we can be of further assistance or if we shall proceed with the end of this Forum. 

If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of the thread. This will let us know if your support experience has been great or how we can improve it.  

In case we do not receive a response, the thread will be closed and locked within the next business day. 

Have an excellent day, 

Sebastian Florez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Sorry this didn't help.

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Hello Aayam!

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum. Note that once this thread has been closed and locked, you cannot reply over this channel.

We know that your inquiry might not be resolved yet, but you are important to us and that is why we want to invite you to please not hesitate to reach out to us.

If you need further assistance in regards of your Microsoft’s Certification Profile. You can easily do so by posting a New Question.

Sincerely,

Sebastian Florez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Last updated June 20, 2024 Views 1 Applies to: