Name Change Approved: I like to update my Legal name associated with my profile. Pls share a private link so i can upload my Government ID for verification

Hi satish,

Thank you for contacting the Microsoft Community.

I understand the significance of having your legal name updated in your profile to match your government ID. Allow me to assist you in resolving this issue thoroughly.

For me to verify your account and input the necessary changes, kindly provide me with the information I requested through the private message I initiated. For your reference in locating, please check the below image:

Meanwhile, I understand your concern about posting this request in a public forum. Please be assured that the support ticket process is private and secure, designed to protect your personal information.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind regards,

Hi satish,

Thank you for the information provided in your private message.

I'm pleased to inform you that your legal name has been successfully updated as requested. The changes should be reflected on your Learn profile within the next 24 hours.

Kindly review the private message I have sent and confirm that the changes are visible. Please note that it may take up to 24 hours before you can attempt to register for any exams. Should the changes still not be reflected on your profile after 24 hours, please respond to the private message with a screenshot.

To ensure that your name has been updated also in your Pearson VUE profile, kindly follow the work around provided below to view the changes:

1. Visit the Browse Credentials | Microsoft Learn and select any exam.

2. Click the schedule button. You may be prompted to sign in or create your Learn Profile. We recommend using your personal Microsoft account (MSA).

3. Provide the required information, such as your address, phone number, and contact email. This information is collected solely for Pearson VUE and is not stored by Microsoft.

4. Click "Submit" to proceed to the Pearson VUE site. You will be redirected to the Pearson VUE page. NOTE: Do not complete the exam registration; this step is only to send the update to Pearson VUE.

   

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,

Hi satish,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,