Name Change Approved: I need to change my legal name immediately

Hi Sourabh,

Thank you for contacting the Microsoft Community.

I understand the urgency of updating the legal name in your profile, so rest assured that I will assist you with your request.

For me to locate your profile and to proceed in updating your legal name, I’ll need to verify a few details. I’ve initiated a private message where you can securely share the necessary information. Meanwhile, if the hyperlink provided doesn't work, kindly locate the private message icon as shown below:

If you need immediate assistance with your exam, please contact Pearson Vue Support. They have the necessary information about your appointment and can help with rescheduling options and other recommendations while we are still processing your legal name change request.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,

Hi

Thank you for giving response on legal name change request but i am unable to send Private message to you . Please change my name as soon as possible . My Legal name is ***removed*** , please change my name

you can contact with me through this email id ***removed***

***Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.***

There is no private message in my box, Please response asap

Hi Sourabh,

Thank you for your response.

Please note that the private message can only be accessed using the email address associated with your original post. I noticed that the profile you used to reply in the thread differs from the one used in your initial request.

That said, I can confirm you've accessed the private message correctly, as I’ve received some of the requested information. To help me locate your profile and make the necessary changes, kindly send your Learn Username via private message as well.

The username can be found under Personal info, username, and URL in your settings. You can also see your username in the browser address bar or URL bar. Please refer to the image below on how you can get your Learn username; you can also access (lookup username) tool which only displays your username.

Thank you for your usual cooperation.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,

Hi

i sent private message through email id through i posted request , but now i am unable to see my private message .

please give me contact number so that i can resolve my problem on cal asap ...PLease!

Hi Sourabh,

Thank you for your response.

I understand the urgency of updating your legal name. However, to locate your profile and proceed with the update, we will need your learn username.

You can retrieve your username using any of the following methods:

• Go to your Microsoft Learn settings and navigate to the 'Personal Info, Username, and URL' section and copy the username in the textbox.

• Copy the URL from your browser’s address bar, which includes your username.

• Use the 'Lookup Username' tool to display your username directly.

Please let us know once you have the information and provide it via private message.

Additionally, I’ve initiated a new private message to the alternate account you used to reply here, so I can assist you further.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,

Hi Sourabh,

1. Go to Browse Credentials | Microsoft Learn and select any exam.

2. Click the schedule button and you may be prompted to sign into/create your Learn Profile. We recommend you login with your personal Microsoft account (MSA).

3. You will be prompted to fill out some information such as address, phone number, and contact email before you are redirected to Pearson Vue. This information is only collected since Pearson Vue requires it and Microsoft never stores this information.

   

   
   

4. Click "Submit" to go to Pearson Vue site. After that, you should be transferred to the Pearson VUE page. Please confirm if the name is updated correctly by clicking the small arrow on the left corner as highlighted below.

   NOTE: Do not complete the exam registration, this is only to send the update to Pearson VUE.

   
   

   

Hi Sourabh,

Thank you for letting me know via private message that the updated name already reflected in your learn profile.

I would also like to confirm if the name also correctly reflects in your Pearson VUE portal by following the steps I provided previously.

I'm happy to help you further if you need any additional support. Just let me know and I'll get back to you as soon as possible.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Warmly,