Name Change Approved: I WANT TO NAME CHANGE IN MY PROFILE

Hi Ruchika,

Thank you for contacting the Microsoft Community.

I understand how important it is for your legal name to match your government-issued ID to prevent any issues during your exam. I’ll take care of this for you right away.

For me to verify your account and input the necessary changes, kindly provide me with the information I requested through the private message I initiated. For your reference in locating, please check the below image:

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind regards,

Hi Ruchika,

I appreciate the information you have shared as we look further into your request.

As I'm about to proceed, I just need your Learn username to be provided in our private message as this will allow me to have access in modifying your name.

Thank you for your continuous cooperation and understanding throughout this process.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind regards,

Hi,

My username for login to profile is as below:

***REMOVED***

Regards

***REMOVED***

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy***

Hi Ruchika,

I appreciate the response you have provided.

Your Learn username can be found in your Learn profile settings as referred to the image below. This detail is crucial for me to proceed with the changes.

Once found, kindly ensure to copy and paste the whole information inside the box in our private message so that I can pull up your profile successfully. I truly thank you for your continuous patience and understanding with our process. Rest assured, once received, I will promptly modify your legal name as you wish.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind regards,

Hi Ruchika,

Thank you for the information provided in your private message.

I'm pleased to inform you that your legal name has been successfully updated as requested. The changes should be reflected on your Learn profile within the next 24 hours.

Kindly review the private message I have sent and confirm that the changes are visible. Please note that it may take up to 24 hours before you can attempt to register for any exams. Should the changes still not be reflected on your profile after 24 hours, please respond to the private message with a screenshot.

To ensure that your name has been updated also in your Pearson VUE profile, kindly follow the work around provided below to view the changes:

1. Visit the Browse Credentials | Microsoft Learn and select any exam.

2. Click the schedule button. You may be prompted to sign in or create your Learn Profile. We recommend using your personal Microsoft account (MSA).

3. Provide the required information, such as your address, phone number, and contact email. This information is collected solely for Pearson VUE and is not stored by Microsoft.

4. Click "Submit" to proceed to the Pearson VUE site. You will be redirected to the Pearson VUE page. NOTE: Do not complete the exam registration; this step is only to send the update to Pearson VUE.

   

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,