Name Change Approved: Legal Name Change: Need Legal name changed for Test Taking via Pearson Vue

Hello, Daniël de Joode
Thank you for contacting Microsoft's Community. 

We would like to inform you that we moved your thread from Microsoft Credentials / Other to Microsoft Credentials / Learn / Profile / Legal Name Change a specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Best regards,

Hi Daniël,

Thank you for contacting the Microsoft Community.

I understand the challenges you faced updating your legal name on your profile and I know how essential it is for your legal name to be accurately updated to match your identification. Rest assured, I am here to support you throughout this process and ensure a seamless resolution.

To proceed in updating your profile, please provide us with the additional details I requested via the private message that I initiated. Please refer to the image below on how you can access your private message. In case the hyperlink provided doesn't work, kindly locate the Private Message icon as shown below:

Private Messages - Microsoft Community

Your cooperation is highly valued, and I assure you that this matter will be addressed with the highest priority.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi Daniël,

I appreciate you providing the requested information.

I am pleased to inform you that I have successfully processed your request for a legal name change. Please check the private message I have initiated and verify the changes are visible; you may need to wait 24 hours before attempting to register for any exams.   

Additionally, to ensure your legal name is updated in Pearson VUE's dashboard, please follow the guidelines below on how to update your name in the PVUE System when scheduling an exam:

1. Go to Browse Credentials | Microsoft Learn and select an exam.

2. When you click the schedule button, you may be prompted to sign into/create your Learn Profile. We recommend you login with your personal Microsoft account (MSA).

3. If you don't have a legal name on your Learn Profile, you will be redirected to add one. Please ensure your legal name matches your Legal ID. Otherwise, you won't be able to take the exam.

4. You will be prompted to fill out some information such as address, phone number, and contact email before you are redirected to Pearson Vue. This information is only collected since Pearson Vue requires it and Microsoft never stores this information. 

   

5. Click "Submit" to go to Pearson Vue site. After that, you should be transferred to the Pearson VUE page. NOTE: Do not complete the exam registration, this is only to send the update to Pearson VUE.

   

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hi Daniël,

I hope you're doing well.

I just wanted to follow up with you to ensure all matters are properly handled. Please check the private message I initiated and verify the changes are visible; you may need to wait 24 hours before attempting to register for any exams.

In addition, as I proactively checked your account, I noticed that your name in the Pearson VUE system is still listed as your previous name. To update it, please follow these steps:

1. Go to Browse Credentials | Microsoft Learn and select an exam.

2. When you click the schedule button, you may be prompted to sign into/create your Learn Profile. Please ensure to login with your personal Microsoft account (MSA).

3. If you don't have a legal name on your Learn Profile, you will be redirected to add one. Please ensure your legal name matches your Legal ID. Otherwise, you won't be able to take the exam.

4. You will be prompted to fill out some information such as address, phone number, and contact email before you are redirected to Pearson Vue. This information is only collected since Pearson Vue requires it and Microsoft never stores this information. 

5. Click "Submit" to go to Pearson Vue site. After that, you should be transferred to the Pearson VUE page. NOTE: Do not complete the exam registration, this is only to send the update to Pearson VUE.

Once this is accomplished, kindly note that it may take up to 24 hours for these updates to be completely visible.

If in any case, issue persists, please provide us with further information through the private message I initiated along with the step-by-step screenshot using Problem Steps Recorder (PSR) (click this link for MAC device) throughout the entire process starting from the sign-in page up until the last page that shows the error. This will help us identify the possible root cause of the issue and forward it to our Support Team.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hi Daniël,

We have not received any update from you. This case will now be locked. If you need further assistance, please post a new question.

Warmly,