Name Change Approved: Please help support change my Legal name

Hi Nguyen,

Thank you for contacting the Microsoft Community.

I fully understand how important it is for your legal name to match your valid ID to prevent any issues when you take the exam. I’ll proceed with the update right away to ensure everything is correct.

For me to verify your account and input the necessary changes, kindly provide me with the information I requested through the private message I initiated. For your reference in locating, please check the below image:

On the other hand, if in case you have a scheduled exam, it is best to reach out to Pearson VUE for immediate assistance with rescheduling options and other recommendations while we update your legal name. Pearson VUE can access your exam details and check the situation. Their website offers the option to contact them via a live phone call for real-time assistance. You can select your region to see all the available support in your area. Additionally, they have introduced a feature that allows you to speak with an agent through live chat.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind regards,

Hi Nguyen,

Thank you for the information provided in your private message.

I'm pleased to inform you that your legal name has been successfully updated as requested. The changes should be reflected on your Learn profile within the next 24 hours.

Kindly review the private message I have sent and confirm that the changes are visible. Please note that it may take up to 24 hours before you can attempt to register for any exams. Should the changes still not be reflected on your profile after 24 hours, please respond to the private message with a screenshot.

To ensure that your name has been updated also in your Pearson VUE profile, kindly follow the work around provided below to view the changes:

1. Visit the Browse Credentials | Microsoft Learn and select any exam.

2. Click the schedule button. You may be prompted to sign in or create your Learn Profile. We recommend using your personal Microsoft account (MSA).

3. Provide the required information, such as your address, phone number, and contact email. This information is collected solely for Pearson VUE and is not stored by Microsoft.

4. Click "Submit" to proceed to the Pearson VUE site. You will be redirected to the Pearson VUE page. NOTE: Do not complete the exam registration; this step is only to send the update to Pearson VUE.

   

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,

Dear Isa_G17,

Thank you for your support.

My legal name has been updated, and the change is now reflected correctly on the Vue page. The issue has been resolved.

Please feel free to close this thread.

Kind regards,

Linh

Hi Nguyen,

Thank you for the resolution confirmation. This case will now be closed and locked. Please note that once Private Messaging has been locked and closed, you cannot reply. It was a pleasure to assist you. If you need further assistance, please post a new question.

Warmly,