Name Change Approved | Unable to update last name: "Your legal name change request will require further review. Please contact Credential Support to modify your legal name."

Hi MWizsocool,

Thank you for contacting the Microsoft Community.

I completely understand how important it is for you to be able to update your legal name accurately on your profile. Please be assured that I'm committed to assist you with this.

As it is crucial to have your complete Legal Name, to move forward with your request, I have started a private message thread where you can provide the necessary details. This will allow me to locate and verify your profile completely, so I can review and process your legal name change request accordingly.

You can access our private message by clicking the following link: Private Messages - Microsoft Community

Thank you in advance for your cooperation.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best regards,

Hi MWizsocool,

Thank you for sharing with me the requested information privately.

Using them, I was able to process your legal name change request for your Microsoft Learn profile. You should see the change(s) reflected on your Learn profile within 24 hours.

Please check our private message and verify the changes are visible; you may need to wait 24 hours before attempting to register for any exams.

If the name format is incorrect or the changes were still not reflecting on your profile after 24 hours, please let me know by replying to the private message together with a screenshot.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.  

Best regards,

Hi MWizsocool,

I appreciate your clarification.

Using them, I was able to process your legal name change request for your Microsoft Learn profile. You should see the change(s) reflected on your Learn profile within 24 hours.

As our goal is your best experience, please let me know if you need additional assistance, I'll be more than happy to help you.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.