Need help in retaking PL-300 exam without charge

Hi shabb,

Thank you for contacting the Microsoft Community.

I understand that you need assistance in retaking the PL-300 exam. Let me provide information with regards to the exam retake policy and guide you accordingly.

For retaking an exam, you will just need to schedule a new one, this is the same process when you register the exam the first time. You may visit this page Register and schedule an exam for complete guidance in scheduling your exam.

Please note that if you didn't get the required passing score the first time, you must wait 24 hours before taking the exam again, and if still unsuccessful, there is a 14-day waiting period between all subsequent attempts (up to 5). Moreover, if you fail the exam five times, you will be able to repeat it 12 months after your first attempt.

As per our Exam Retake Policy, payment will be applied for any retake since this will be considered as new registration.

If you are an ESI Learner or you have used a discount voucher provided by your company, please reach out to the ESI Support team for immediate assistance. They can also take care of the communication with your exam provider in rescheduling your exam. By signing in using your company email address, you may create a support ticket using the direct link below:

In addition, you may also consider purchasing Exam Replay Offer prior to taking the exam, and a retake will be free.

Moreover, in regards with Exam frequently asked questions | Microsoft Learn Practice assessment is for learners to have an overview of the actual exam, but we do not have any access or control with the questions that will come out on the screen with the actual exam.

Furthermore, you may purchase a voucher through Mindhub. This way, you can book the test using the voucher and get a discounted price for a Microsoft exam. Below is the email address you can use to contact MindHub support.

mindhub@pearson.com

Please let me know if you have further queries.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.  

Sincerely,

Thanks for contacting back! previously, I was asking if it possible for Microsoft to allow me to take a retake of the PL-300 exam without any charge? I previously explained the whole scenario, please take that into account and let me know. Along with that, another question I have is why were the questions formatted so differently in the practice tests on Microsoft and the actual test was wayy different. The questions in the exam, were very long and descriptive while the practice tests had smaller and understandable questions.

Hi shabb,

I want to acknowledge the importance of having a free retake of the exam in your situation. However, it's essential to inform you that, as per the Exam Retake Policy, a payment will be applied for any retake since it is considered a new registration.

Please be advised that even if they are considered as an official practice test, there is no guarantee that candidates will pass the exam using this as their reference.

Furthermore, Practice Test only serves as one of the training preparations like the Online Learning Paths and Instructor-Led training and will not credit the actual exam. Note that Microsoft exams are designed to assess your ability to apply skills beyond what was explicitly covered in the learning – meaning your skills will be assessed at a higher level than was taught in the training.

According to the Prepare for an exam page, the best way to prepare for an exam is to practice the skills listed in the “Skills measured” section of the exam detail page. Hands-on experience with the technology is required to successfully pass Microsoft Certification exams.

You may also find preparation materials such as online/classroom trainings can be found on our exam detail page under ways to prepare. If you are looking for an online training, please click or select online-free.

Lastly, learners who have concerns with their exam score can fill up the item challenge form as this is designed to help identify and correct problematic questions. Please note that this score review will take approximately two weeks. Once completed, you will be notified of the outcome. For more information, please visit the Exam item challenge process page.

You're understanding on this matter is highly appreciated.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Sincerely,

Hi shabb,

I hope you are doing well.

I just want to make sure everything is covered before we lock and close this case.

Please let me know if you need further assistance.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Sincerely,

Hi shabb,

I hope you are doing well.

Since we have not received a response from you, we’ll proceed in closing and locking the case. If the resolution provided did not resolve the issue, please post a new question.

Sincerely,