Hello, Rajshree.
Thank you for contacting Microsoft’s Community. We hope this message finds you well.
As we understand from your post, it was not possible to take an Exam due to the name not being correct on our system, as your last name was set like LNU.
To better assist you, we will need a copy of your Government Issued ID, as the account must be set with your Legal name. We will validate the issue with the Last Name and let you know the outcome. For this purpose, we have opened a Private Message. To get to this space, please find the link on the top right corner as shown in the image below.
Once we have received this information, we will come back to you with updates.
If we do not receive an answer, we will proceed to lock and close the case within two business days.
Best regards,
Daniela Duran.
Microsoft Certified Professional Services Center.
Support: Monday – Friday
Hi Rajshree,
Thank you for contacting Microsoft’s Community, it has been a pleasure assisting you.
As we did not receive any response from you, we will now proceed to close and lock the case. For further inquiries, please post a new question so we may continue assisting you.
If the support provided solved your request, please indicate “Yes” to the question “Did this solve your issue?” shown below, so other Learners can benefit from this. Remember your feedback is important to improve our service.
Best regards,
Daniela Duran.
Microsoft Community Support.
Support Hours: Monday to Friday (Except US Public Holidays)
Estimated Response Time: Within 1 Business day
