Need Microsoft Learn support team contact details

I have cleared AZ-204 certification exam but I'm unable to see the certificate in my Credentials section of my profile.
I tried to reach out to certificate support team but I didn't found a forum to raise my concern other than this.
Please help me with this asap.

Hello, Vivek Kr Barnwal.

Thank you for contacting Microsoft Community.  

Based on your inquiry, we understand you are unable to see your Azure Developer Associate Certificate on your Learn Profile.

This is the main forum to submit requests related to the Microsoft Credentials program.

To provide you with further assistance, we have opened a Private Message where we have requested information related to your Learn Profile to verify it and assist you accordingly.

You can access with the following link: 

Initiate Private Message

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best regards,

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hello, Vivek Kr Barnwal.

Thank you for your update.

We were able to verify your information, and we found some important details.


For this, please refer to the response we provided via Private Message and let us know if your certification was located.


We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best regards,

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hello, Vivek Kr Barnwal.

Thank you for your reply.

We left a detailed response via Private Message, please refer to it and let us know if there is anything else we can do for you.

If no further assistance is needed, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best Regards,

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hello, Vivek Kr Barnwal.

We hope you are doing well.

Please let us know if any additional assistance is needed.

Otherwise, we will proceed to close and lock the case the next business day.

Best regards,

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hey Nicolás Niño,

Many thanks for your support.
It is resolved now.

Cheers!
Vivek Kr Barnwal

Vk Barnwal

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Hey Nicolás Niño,

Many thanks for your support.
It is resolved now.

Cheers!
Vivek Kr Barnwal

Vk Barnwal

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Hello, Vivek Kr Barnwal.

Thank you for the resolution confirmation. We are glad we were able to assist you with your inquiry.

We will proceed to close and lock this case. However, if by any chance you need us again, please do not hesitate to contact us back. We will be happy to help out.

Please keep in mind that once this case has been locked and closed, you cannot reply in either channel.

Have an excellent day.

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Last updated February 17, 2025 Views 32 Applies to: