Ask a new question

Need to consolidate my two different email accounts for getting (Microsoft 365: Enterprise Administrator Expert Certification) ASAP PLEEEEEASE

Need to consolidate my two different email accounts for getting (Microsoft 365: Enterprise Administrator Expert Certification) ASAP PLEEEEEASE:


1- My email account with all my certificates is (*removed*) that includes all passed exams for getting the (Microsoft 365: Enterprise Administrator Expert Certification) such as MS-500 & MS-101.

2- My account that I used for MS-100 exam yesterday was (*removed*) that includes the passed exams MS-100 which is required for (Microsoft 365: Enterprise Administrator Expert Certification).


Note: need to consildate to get my (Microsoft 365: Enterprise Administrator Expert Certification) ASAP please before the certificate name change on next *removed* (after three days).


Kindly HELP.



*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*

Hello, Hussam!

Thank you for contacting Microsoft's Community.  

Based on your inquiry, we understand you have passed the exam Ms-100 and MS-101, however your Microsoft 365 Certified: Enterprise Administrator Expert is not visible on your Certification Profile because you have two MCIDs. We will be happy to help you.

We want to let you know that even if the certificate Microsoft 365 Certified: Enterprise Administrator Expert will be renamed, this will not affect your certificate, the certificate will just change the name to Microsoft 365 Certified: Administrator Expert. With this information said as long as you have the prerequisites the certificate will be generated.

To provide you with further assistance, we opened a Private Message where we have requested information related to your Certification Profile in order to verify it and properly assist you. You can find the access to the Private Message on the top right corner of this screen, as shown in the image below.

Image

 

We are looking forward to your information. Just a heads up, remember to only send your private information through private message, in order to protect your data.

If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Warm regards,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello, Hussam!

Thank you for the information you have provided.

We understand how important is to get your certificate generated, we want to let you know that even if the certificate Microsoft 365 Certified: Enterprise Administrator Expert will be renamed, this will not affect your certificate, the certificate will just change the name to Microsoft 365 Certified: Administrator Expert, therefore you will get your certificate.

We have received your information and merging request, please refer to the detailed response via Private Message:

We are reviewing your details and will come back to you with an update regarding your request. In the meantime, we will keep this case open.

Warm regards,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Tatiana,

Your kind reply is HIGHLY APPRECIATED.

In fact, I would like to get my certification with the current name which is Microsoft 365 Enterprise Administrator Expert as I deserve it with this name. I did not take the exam after the renaming, so please HELP ME to get as I am not equal to professionals who are going to take it after the renaming. I trust Microsoft to get what I deserve because the fair treatment of custmors 👍😊.

Please do the needful ASAP as my boss is asking about every day.

Regards,

Hussam Almuamari

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello, Hussam!

Thank you for contacting the Microsoft community.

After doing some research, we found that there is another thread open regarding the same matter. Please refer to that thread with the following URL:

With that said, we will proceed with the closure of this thread, but rest assured that we will continue looking into the situation you are currently experiencing.

Please note that, once this thread has been closed and locked, you will not be able to reply over this channel.

We are happy to give you the appropriate support with your case.

Best regards,

Tatiana Valencia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated September 12, 2023 Views 43 Applies to: