Need to merge two personal account to dissociate Certification account and gaming account

Hello, Mjenadi.

We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.

As we understand, you have two accounts associated to your Microsoft and you want to merge them.

To continue with the process, we are asking for additional information, in the Private Message, to fully verify your Microsoft Certification Profile and the duplicity in your accounts.

To avoid duplicate profiles/MC IDs, when registering for exams, please use the information (name, e-mail address, mailing address and phone number) as it appears on your current Microsoft Certification Profile. This would ensure us that the Exams will get updated under the correct profile.

Please let us know if there is anything else we can do for you. If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience has been great or how we can improve it.

In case we do not receive a response, it will be closed and locked after two business day. 

We look forward to your response.

Best regards,

Maria Isabel Parada
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

Hello, Mjenadi.

Here at Microsoft Learning Support we appreciate your prompt response.

Thank you for the information you gave us, it is much appreciated.

We have reviewed your details and the Merge has been successfully processed.

You should be able to access to Your MCP Dashboard, with the credentials provided over Private Message.

We want to know if was successful and if you see the scheduled exam.

Please let us know if there is anything else we can do for you. If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience has been great or how we can improve it.

In case we do not receive a response, it will be closed and locked after one business day. 

We are attentive of your response.

Best regards,

Maria Isabel Parada
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

Hello, Mjenadi.

Thank you for contacting Microsoft’s Forum Center.

We are glad that we could help you with this matter, it was a pleasure to be of help.

If this solves your problem please indicate "Yes" to the question and the thread will automatically be closed and locked.

This case will now be closed and locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need us again, please do not hesitate to contact us back by posting a new question/entry, we will be happy to assist you.

Have an excellent day,