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No webcam feed detected while attending certification

Hi Support,
I've an exam **Date removed** while connecting I faced an error of No webcam feed detected before that It worked for me but right before the certification the Onevue failed to detect the Webcam because of that I wasn't able to attend the certification. I tried to reach out their support team but unfortunately they didn't respond.

I've somewhere that the webcam is no longer the requirement of the certification and one can proceed with webcam of the laptop. I didn't understand the reason why it wasn't able to detect the webcam as I attend meetings on this laptop and camera work perfectly on those platform.


Could you please guide regarding this issue and add light on if I can reschedule the certification?

PFA


Thanks & Regards,
**Name Removed**

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Answer
Answer

Hi ADNAN,

Thank you for your patience and understanding.

This is a follow up response about the escalation that we made to our Support Team and they provided a new voucher that you can use when scheduling a new exam appointment. Kindly refer to the Private Message regarding with your new voucher. 

You may visit How to register and schedule an exam and How to redeem a voucher with Pearson VUE for reference in scheduling your new exam. 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.  

Best regards, 

Iana_P1
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
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Question Info

Last updated December 29, 2024 Views 113 Applies to: