Not able to claim the certificate

Hello, Syed.  

Thank you for contacting us here at Microsoft’s Community.

Based on your entry, we understand you are facing issues at the time of displaying your Certification Your Dashboard.  

We kindly advise you to follow the steps listed below over the course of the day, if the issue is still ongoing: 

• Make sure to use an up-to-date browser. (e.g. Edge) 

• Clear cache and cookies (Steps here). Make sure you check Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete. 

• On the Delete Browsing History window, make sure to uncheck Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete. 

• Allow all third-party cookies through the browser settings. 

• Please make sure that you have the latest version of the Edge browser or Internet explorer. 

• Go to Your Dashboard and attempt to visualize your Certificate.

As we are here to solve your concerns and we have started a Private Message where we have requested some Private Information related to your account.

Please find de access to the Private Message, on the top right corner of this screen, as shown in the image below.

To protect your Data, please send the information over the Private Message. Once we have received your comments, we will validate the profile and get back to you with updates about your case.

We will be waiting for your reply and keep in mind that if we do not receive a response, the thread will be closed and concluded after two business days.

Best regards,

Hello, Syed.

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and lock of this Forum. Note that once this thread has been closed and locked, you cannot reply over this channel.

We know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please, do not hesitate to reach out to us if you need further assistance in regards of your Microsoft’s Certification Profile. You can easily do so by posting a New Question.

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Sincerely,