Not able to Give MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant - English (ENU)

Thank you for contacting the Microsoft Community.

I am sorry to hear about the cancellation of your exam. Let me guide you on how you can take your exam again by redirecting you to the correct support.

It looks like you encountered a technical issue before starting your exam. If there is a technical issue during exam delivery, the proctor will first attempt to contact you via chat. If that doesn't work, the proctor will contact you by phone.

 
Since you were not able to start the exam, the option to reschedule it on your dashboard will no longer be available as it is passed the appointment date.

On this case, please contact the exam delivery provider for the incident to be reported as they are the one responsible to provide assistance for issues encountered before, during and after the appointment and they should be able to assist you to reschedule the cancelled exam.   

Pearson Vue can provide all the necessary troubleshooting and the option on how you can proceed with your exam rescheduling as they have visibility with the available date/slots. 

Please visit the link below to get the phone number of your region or may contact their support directly through chat platform. 

Pearson Vue: https://home.pearsonvue.com/microsoft/contact 

Note: Due to COVID-19 pandemic, kindly expect a little delay in their response. It may take up to 3-5 business days for Pearson VUE support to respond.

In addition, Pearson Vue Support can advise and look for alternatives on how you can proceed with your exam as well as making sure that this technical issue and customer experience will be taken action and avoided moving forward.

For more details about online exams, please visit the About online exams with Pearson VUE page and OnVUE Technical Requirements for the Candidate to avoid any technical error that might occur on the exam day.

For future reference, my team's scope of support covers assistance in exam registration and accessing Microsoft Certification profile/benefits.

 
If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best regards,